Chrissy Hankes
Santa Cruz,CA
Summary
Facilities Use and Events Coordinator with a strong record of exceeding revenue targets at Cabrillo College Extension. Expertise in customer service, event logistics, and client relationship management. Proven ability to lead teams and manage budgets effectively while organizing over 1000+ successful events. Consistently enhances client experiences and drives revenue growth through meticulous project management.
Overview
26
26
years of professional experience
Work History
Faciltiies Use and Events Coordinator
Cabrillo College Extension
Aptos, CA
03.2019 - Current
- Consistently exceeds revenue targets each year post-COVID through superior customer service practices. Increased goals by 40% in FY 21/22, an additional 8% in FY 22/23, 28% in FY 23/24 and 13% in 24/25.
- More than doubled pre-COVID revenues by building positive relationships with clients, maintaining strong connections through meticulous attention to detail in customer engagements to drive success..
- Demonstrated consistent excellence in every performance report, exceeded expectations within all categories, including initiative, dependability, personal relations, quality, and quantity of work.
- Oversaw and organized over 700 events, encompassing weddings, memorials, conferences, fundraisers, sports tournaments, meetings, community engagements, board meetings, and workshops.
- Designed and executed fundraising strategy in partnership with campus departments. Raised $44,000 for FPPO, $7,000 to the parking fund and $22,000 to athletics department. Enhanced support for campus events through successful collaborative revenue raising initiatives.
- Expertise in the field and superior customer satisfaction ratings earned the Sesnon House the Weddingwire 2019 Couple's Choice award.
Facilities Use and Events Coordinator-Sesnon House
Cabrillo College
Aptos, CA
07.2013 - 03.2019
- Enhanced hospitality and customer service, driving Sesnon House's Yelp rating from 1.8 stars in 2013 to an impressive 4.6 stars, positioning Sesnon among Santa Cruz County's top 3 venues.
- Coordinated execution of 120+ weddings, 47 memorials, 22 birthday parties and additional events from sales engagement through event design and concluding invoicing.
- Redesigned our event landscape and fortified customer service expertise, increased scheduled events and accelerated revenue growth surpassing 22% of initial projections.
- Researched, planned and executed Cabrillo College's first Agriculture Hackathon at the Watsonville Center, a 48 hour overnight event that garnered partnerships with many of our local agricultural organizations and concentrated focus on solving known problems in AgTech to propel future technological advancements for the workers in our community.
Aircraft Communications and Navigations Craftsman
United States Air Force, USAF
RAF Mildenhall, England, UK
02.1999 - 06.2008
- Directly supervised team of 30 airmen to include annual evaluations, leadership and mentoring, training, and supervising performing internal component repair, testing, and operational checks on diverse communications, navigations, and offensive avionics systems for B1-B Lancer bomber.
- Increased mission efficiency rates by 20% through adept problem solving and prioritization skills, achieving significant budget savings and increased sortie success rates.
- Managed personnel training records, scheduled training classes, and organized shift scheduling for unit comprising more than 300 maintenance personnel on a 24 hour shift schedule.
- Achieved distinction as top graduate in Air Force leadership school, earning the Honor Graduate Leadership award among 130 classmates.
- Earned exceptional annual performance reports and demonstrated mastery in job knowledge, resulted in promotion to Staff Sergeant 1 year ahead of peers.
- Held additional duty positions as Quality Assurance inspector (QA), Chemical Hygiene Officer, Communications Security (COMSEC) Manager, CPR, Self Aid Buddy Care and Combat wound care trainer, and Risk Assessment Officer.
Education
Certification - Advanced Avionics And Electronic Principals
Air Force Technical Training
Biloxi, MS08-1999
Some College (No Degree) - Computer Engineering
Northern Arizona University
Flagstaff, AZSome College (No Degree) - Culinary Arts and Hospitality Management
Cabrillo College
Aptos, CAPsychology
Cabrillo College
Aptos, CASkills
- Event planning
- Budget management
- Customer service
- Revenue generation
- Performance reporting
- Client relationship management
- Conflict management
- Verbal and written communication
- Problem solving
- Attention to detail
- Adaptability
- Time management
- Risk mitigation management
- Task prioritization
- Decision-making under pressure
Timeline
Faciltiies Use and Events Coordinator
Cabrillo College Extension
03.2019 - Current
Facilities Use and Events Coordinator-Sesnon House
Cabrillo College
07.2013 - 03.2019
Aircraft Communications and Navigations Craftsman
United States Air Force, USAF
02.1999 - 06.2008
Certification - Advanced Avionics And Electronic Principals
Air Force Technical Training
Some College (No Degree) - Computer Engineering
Northern Arizona University
Some College (No Degree) - Culinary Arts and Hospitality Management
Cabrillo College
Psychology
Cabrillo College
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