Christina Shore
Elkin,NC
Summary
Motivated healthcare support professional with experience in patient services, workflow coordination, record management, and team leadership. Skilled in communication, problem solving, scheduling, and maintaining accurate data—strengths that support administrative functions in provider network operations. A fast learner with strong organizational abilities and a commitment to quality, compliance, and customer service.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Domino’s Pizza
Winston-Salem, NC
02.2023 - Current
- Supervise daily operations and coordinate workflow to ensure efficient store performance.
- Assisted team members in completing assigned tasks. Supported staff in prioritizing workloads to meet deadlines. Helped maintain performance standards through guidance and encouragement.
- Resolve customer concerns with diplomacy and strong communication skills.
- Oversaw adherence to quality control standards and enforced safety and compliance procedures.
- Assist with scheduling, reporting, and administrative duties supporting operational goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Optical Technician / Optician
Ideal Eyes Optometry
Winston-Salem, NC
01.2021 - 03.2025
- Executed pre-exam testing, including visual field screenings and precise patient data collection.
- Oversaw electronic medical records management, ensuring accuracy, confidentiality, and compliance.
- Orchestrated appointment scheduling to enhance clinic workflow efficiency.
- Communicated patient needs, concerns, and updates to providers.
- Provided high-quality patient service and assisted patients in selecting appropriate eyewear.
- Calibrated and adjusted optical instruments to ensure precision in measurements.
- Conducted thorough inspections of lenses and frames for quality control.
Optical Technician
Mount Airy Vision Center
Mount Airy, NC
01.2016 - 01.2021
- Performed comprehensive pre-testing procedures and collected patient medical histories.
- Maintained accurate records in EMR systems and supported compliance standards.
- Provided patient care with attention to detail and strong communication.
- Calibrated and adjusted optical equipment to ensure precision in measurements.
- Conducted thorough inspections of eyewear to verify quality and accuracy.
Medical Assistant
Total Woman Care OBGYN
Elkin, NC
01.2012 - 01.2016
- Assisted physicians with exams, procedures, and patient care.
- Managed patient follow-ups, medication requests, and ongoing treatment coordination.
- Conducted lab tests, prepared specimens, and documented results.
- Maintained organized and compliant patient records.
- Supported administrative operations and provided patient guidance.
Education
Associate of Applied Science - Humanities
Surry Community College
Dobson, NCHigh School Diploma - undefined
Surry Central High School
01.2005
Skills
- Data entry expertise
- Electrical Medical Records and charting
- HIPAA compliance knowledge
- Effective provider-patient communication
- Customer service excellence
- Conflict resolution
- Team leadership & staff support
- Skilled in Microsoft Word, Excel, and Outlook
- Multiline phone management
Timeline
Assistant Store Manager
Domino’s Pizza
02.2023 - Current
Optical Technician / Optician
Ideal Eyes Optometry
01.2021 - 03.2025
Optical Technician
Mount Airy Vision Center
01.2016 - 01.2021
Medical Assistant
Total Woman Care OBGYN
01.2012 - 01.2016
High School Diploma - undefined
Surry Central High School
Associate of Applied Science - Humanities
Surry Community College