Christa Hughes
Mount Vernon,United States
Summary
Proven track record in enhancing operational efficiency and patient care quality, leveraging analytical skills and adaptability. Demonstrated exceptional interpersonal communication through effective training and support, fostering a culture of excellence and innovation.
Overview
18
18
years of professional experience
Work History
Epic Willow Senior Analyst
Skagit Regional Health
12.2018 - Current
- Maintain strong customer relationships with pharmacy, billing, and nursing leadership.
- Excellent communication with end users to translate requests in ticket form to necessary build in Epic.
- Represented Willow team COVID-19 Immunization workgroup and New Department workgroup.
- Designed, implemented and monitored changes to single dose vial billing issues in Endoscopy, PACU, and OR.
- Enhanced patient care quality and safety by training pharmacy staff on optimal use of the Epic platform.
- Optimized user experience by troubleshooting and resolving various technical issues related to the Epic system.
- Increased end-user satisfaction with targeted training session in Epic and medication management supply management.
- Contributed to successful system go-live event at Mount Vernon Surgery Center by providing on-site support and guidance to users within the Pyxis medication machines and Epic integration.
- Project lead for implementing the Pyxis med management machines in all areas at SRH and CVH hospitals and clinics.
Skagit Valley College Tennis Coach
Skagit Valley College
02.2018 - 02.2020
- Distributed scholarships for students on team, recruited new players.
- Managed budget for the year including road trips and tournament costs.
- Developed strategic game plans for individual players, resulting in improved match outcomes.
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
Special Pricing Analyst/Pharmacy Technician Buyer
Skagit Valley Hospital
02.2014 - 12.2018
- Developed zero dollar charge process for Patient Supplied Medication to track meds, bill for administration, and improved patient safety.
- Improved purchasing strategies by analyzing pricing at different contract costs.
- Managed workqueues for patient billing related directly to pharmacy charges, collaborating with Revenue Integrity team.
- Inventory management for all clinics and SVH of all medications procured by the pharmacy.
- Supported 340B Manager in preparation for 340B Federal Audit.
- Trained multiple new Buyers as well as technicians on Kit-Check system after implementing for tracking medications in OR.
Pharmacy Buyer
Rockwood Clinics
08.2015 - 03.2016
- Director Jeffery Pintler and Clinic Pharmacist Keri Dobbin, pilot position to coordinate all drug usage in clinics.
- Flu orders for 2015-2016 year managed, tracked, charged, issued and transferred.
- Reports run in Solomon and made in Excel to track all lot numbers, collected information on pricing for drugs being reviewed for use to present at P&T meetings, and usage reports for quarterly meetings.
Kids' Club Supervisor
Riverside Health Club
06.2006 - 04.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Utilized customer service skills to educate parents on policies, allowing them to trust Kids' Club with the safety of their children.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Hire, train, counsel, and fire all Kids' Club Employees.
- Research, prepare, calculate and adhere to yearly budget including personnel paid hours and vacation/raises.
- Helped implement new computer system for checking in/out children and purchasing snacks.
- Maintain inventory for snack sales to supplement budget.
Education
Pharmacy Technician Certificate Program -
Skagit Valley College
Mt Vernon, WA08.2013
Skills
Adaptable
Critical Thinker
Creative Problem Solving
Analytical Skills
Superb Customer Service
Interpersonal Communication
Genuine
Kindhearted
Timeline
Epic Willow Senior Analyst
Skagit Regional Health
12.2018 - Current
Skagit Valley College Tennis Coach
Skagit Valley College
02.2018 - 02.2020
Pharmacy Buyer
Rockwood Clinics
08.2015 - 03.2016
Special Pricing Analyst/Pharmacy Technician Buyer
Skagit Valley Hospital
02.2014 - 12.2018
Kids' Club Supervisor
Riverside Health Club
06.2006 - 04.2011
Pharmacy Technician Certificate Program -
Skagit Valley College
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