CHRISTA QUEEN
Multi Unit Manager
Frankfort,KY
Summary
Talented multi-unit management professional with natural talent for leading and motivating people to achieve challenging objectives. Effortlessly builds team connections, oversees operations and improves policies to maximize efficiency and performance of each team member. Skilled in training and mentoring employees to develop every person to full potential.
Overview
18
18
years of professional experience
Work History
Territory Manager
Mobilelink USA
Louisville, Ky
11.2023 - Current
- Also employee from March 2021 to November 2021
- Turned-around failing region and increased total rebenue by restructuring leadership and implementing training programs focused on customer service
- Achieved staffing of 90% or better
- Transformed Louisville territory revenue by leveraging strategic business development plan, moving region up in company rankings.
- Capitalized on customer up-sell opportunities resulting in 25% increased revenues.
Sales Manager
Value City
Louisville , KY
11.2022 - 11.2023
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Researched competitors' activities and products to uncover new trends
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
Office Manager
Bobs Discount Home Improvement
Louisville, KY
04.2022 - 11.2022
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Area Manager
T-ROC
Indianapolis, IN
07.2016 - 03.2021
- Achieved less than a 15 percent turnover rate
- Promoted to Area Manager
- Oversaw 10 “store within a store” locations with up to 30 direct reports.
- Set daily, weekly, monthly, and annual expectations for sales, margins, and profitability and created effective plans to meet outlined
- Self-motivated, with a strong sense of personal responsibility.
Retail Sales Representative
Crossmark
Lexington, Ky
03.2014 - 01.2016
- Achieved authorized distribution placement of multiple products to maintain 100
- Acquired 50 percent more incremental placement during new product launch
- Explained promotions and offered details to key contacts to increase awareness and boost
- Ticketed products with UPC and price, implemented signage, and followed plan-o-grams to promote merchandise.
Field Merchandiser
Mosaic Sales Solutions
Lexington, KY
06.2006 - 01.2014
- Set up and arranged displays or demonstration areas to attract attention of prospective customers
- Sold products being promoted and kept records of sales
- Reached weekly projected goals 100 percent of the time
Education
Bachelor of Science - Business
Strayer University
Associate of Applied Science - Business Administration
BCTC
Skills
- Leadership skills
- Operations management
- Teambuilding
- Multitasking Abilities
- Training and Development
- Creative merchandising
- Decision Making
- Business Development
- Team Recruiting and Onboarding
- Operating Procedures and Policies
- Sales Quota Management
- Motivational Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Territory Manager
Mobilelink USA
11.2023 - Current
Sales Manager
Value City
11.2022 - 11.2023
Office Manager
Bobs Discount Home Improvement
04.2022 - 11.2022
Area Manager
T-ROC
07.2016 - 03.2021
Retail Sales Representative
Crossmark
03.2014 - 01.2016
Field Merchandiser
Mosaic Sales Solutions
06.2006 - 01.2014
Bachelor of Science - Business
Strayer University
Associate of Applied Science - Business Administration
BCTC
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