Christa Smith
Richland,MI
Summary
Dedicated and dependable Certified Medical Assistant with proven track record of providing exceptional customer service in a clinical and administrative fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Office Supervisor
Ascension Borgess The Surgical Group
06.2024 - Current
- Supervise assigned staff in performing activities or tasks of the assigned practice site(s).
- Supervise the orientation, training, coaching, and mentoring to staff.
- Assist with performance evaluations.
- Participate in multidisciplinary meetings or committees addressing issues and implementation of new services.
- Ensure staff compliance with departmental and organizational policies, procedures and protocols.
Surgery Scheduling Coordinator/Lead Medical Assistant
Ascension Borgess Hospital The Surgical Group
06.1996 - Current
- Conducted patient intake interviews, recording and documenting relevant information.
- Checked patients in and out and collected payments.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Coordinated with facilities to set up surgeries for 3 general and vascular surgeons.
- Prepared and processed patient referrals and transfer requests.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Propose pre-operative orders from surgeons for smooth operation planning.
- Verify and obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Answer telephone calls to offer office information, answer questions, and direct calls to and from patients and staff.
- Performed various administrative tasks by copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars.
- Answered phone calls and messages for -physician, medical facility, scheduling appointments, and handling patient inquiries.
- Assist in rooming patients as needed.
- Trained new employees and externship students as needed.
Medical Assistant
Neurosurgery Of Kalamazoo
05.1992 - 06.1996
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Verified patient insurance coverage.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Liaised with patients and addressed inquiries, appointment requests and procedure questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about procedures, and care plan instructions.
Education
Associate of Applied Science - Medical Assisting Technology
Kalamazoo Valley Community College
Kalamazoo, MI06.1994
High School Diploma -
Three Rivers High School
Three Rivers, MI06.1989
Skills
- Schedule Surgical Procedures
- Obtaining Authorizations
- EHR Systems Expertise
- Front Office Operations
- Assist Office Manager as needed
- Educating Patients
- Pre-Authorization Management
- Teamwork and Collaboration
- Strong leadership
- Customer service
- Team building and motivation
Affiliations
American Association of Medical Assistants
Michigan Society of Medical Assistants
Southwest Chapter of Medical Assistants
Certification
CMA (AAMA) - Certified Medical Assistant through the Americal Association of Medical Assistants, 1994 - current
Additional Information
Volunteer Positions Held:
Local Chapter:
President; Kalamazoo Chapter
Vice President: Kalamazoo Chapter/Southwest chapter-current
Membership Chair: Kalamazoo
Education Chair: Kalamazoo, Southwest Chapter-current
Ways and Mean Co-chair: Kalamazoo
Conference Co-chair; Southwest Chapter
Presenter for CEU: "Understanding Varicose Veins and Treatment"
Delegate to MSMA; for Kalamazoo Chapter and Southwest Chapter
Michigan Society of Medical Assistants:
President: Current (3 years)
President Elect
Vice President
Speaker: (3 years)
Membership Retention
Ways and Means; Committee Member
Bylaws Committee Member
Delegate to AAMA
AAMA:
Leadership Development Strategy Team: Member-Current
AAMA National Conference Committee; Education Chair - 2024
Leadership Development Strategy Team: Member - 2023
AAMA National Conventions Attended:
Albuquerque, NM*
Detroit, MI*
Rosemont, IL*
Lake Buena Vista, FL*
Atlanta, Ga*
St. Louis, Mo*
Houston, TX*
Myrtle Beach, NC*
Lake Buena Vista, FL*
Grand Rapids, MI
*Attended as a delegate
Timeline
Medical Office Supervisor
Ascension Borgess The Surgical Group
06.2024 - Current
Surgery Scheduling Coordinator/Lead Medical Assistant
Ascension Borgess Hospital The Surgical Group
06.1996 - Current
Medical Assistant
Neurosurgery Of Kalamazoo
05.1992 - 06.1996
Associate of Applied Science - Medical Assisting Technology
Kalamazoo Valley Community College
High School Diploma -
Three Rivers High School
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