Christabell Warren
Stone Mountain,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining front office operations at Molina Health care. Skilled in Microsoft Office and adept at problem-solving, consistently prioritized patient needs while maintaining accuracy and attention to detail. Demonstrated adaptability under pressure, significantly improving service delivery through effective communication and organizational skills. Responsible professional and willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Molina Health Care
Montclair, CA
10.2020 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing patient check-in and check-out process.
- Schedule and confirm appointments, ensuring accurate records are maintained.
- Process patient information, including insurance verification and medical history documentation.
- Collaborate with medical staff to ensure seamless patients service delivery.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Support the overall operation of the health care office.
CSR
Emmaculate Commercial Service
Los Angeles, CA
02.2016 - 06.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Handled collections on past due accounts; reconciled payment discrepancies and resolve client billing issues
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Phlebotomist
Healthcare Labs
Decatur, GA
10.2013 - 02.2016
- Collect blood samples using vacutainer tubes, tourniquets, syringes and butterfly needles.
- Collect specimens for drug screen, alcohol test and entered patents data in an accurate and timely manner.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- .Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Processed billing information and collected payments when required
Education
Certificate - Phlebotomy
RadiumSoft
Dunwoody, GA09.2013
High School Diploma -
Fairfax High School
Los Angeles, CA06.2012
Skills
- Customer Service
- Organization and prioritization skills; accuracy and attention to details
- problem analysis and ability to solve problems efficiently
- Adaptability and ability to work under pressure
- Clerical: filing, organizing and data entry
- Computer skills include: Microsoft office
Timeline
Front Desk Receptionist
Molina Health Care
10.2020 - 08.2024
CSR
Emmaculate Commercial Service
02.2016 - 06.2020
Phlebotomist
Healthcare Labs
10.2013 - 02.2016
Certificate - Phlebotomy
RadiumSoft
High School Diploma -
Fairfax High School