Christal Rodriguez
Bronx,US
Summary
Flight Attendant with a focus on delivering exceptional customer service and ensuring passenger safety, backed by experience as a Gate Agent and Resident Advisor. Demonstrates strong skills in conflict resolution, emergency procedures, and customer interaction, with proficiency in Microsoft Office tools. Passionate about advancing in the aviation industry while enhancing passenger experience and operational efficiency.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Inflight
07.2023 - Current
- Deliver exceptional passenger service, ensuring comfort and addressing inquiries efficiently
- Resolve conflicts swiftly, maintaining a calm and safe cabin environment
- Implement emergency protocols, enhancing passenger safety and preparedness
- Facilitate smooth boarding, assisting passengers with seating arrangements
- Promote a positive travel experience, contributing to customer satisfaction
Resident Advisor
DHS
04.2023 - 07.2023
- Supported migrant needs with food distribution, enhancing well-being and community integration
Gate Agent
Delta
11.2021 - 12.2022
- Supported passengers with check-in and boarding, enhancing customer satisfaction
- Facilitated smooth flight operations, contributing to on-time departures
- Demonstrated problem-solving skills by resolving passenger issues efficiently
Server
Mexicue
04.2019 - 02.2020
- Served customers with enthusiasm, achieving daily sales goals consistently
- Maintained a positive customer experience, contributing to increased sales
- Collaborated with team to meet and exceed sales targets
- Enhanced customer satisfaction, resulting in higher daily sales
- Supported team efforts in reaching daily sales goals
Education
Bachelors Degree - Criminal Justice
Cuny John Jay College of Criminal Justice
01.2020
High School Diploma -
ACADEMY OF MOUNT ST. URSULA
01.2013
Skills
- Customer Service
- Conflict Resolution
- Emergency Procedures
- Passenger Safety
- Mail Organization
- Sales
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Accomplishments
- Deliver exceptional passenger service, ensuring comfort and addressing inquiries efficiently.
- Resolve conflicts swiftly, maintaining a calm and safe cabin environment.
- Implement emergency protocols, enhancing passenger safety and preparedness.
- Facilitate smooth boarding, assisting passengers with seating arrangements.
- Promote a positive travel experience, contributing to customer satisfaction.
- Supported migrant needs with food distribution, enhancing well-being and community integration.
- Supported passengers with check-in and boarding, enhancing customer satisfaction.
- Facilitated smooth flight operations, contributing to on-time departures.
Timeline
Flight Attendant
Inflight
07.2023 - Current
Resident Advisor
DHS
04.2023 - 07.2023
Gate Agent
Delta
11.2021 - 12.2022
Server
Mexicue
04.2019 - 02.2020
Bachelors Degree - Criminal Justice
Cuny John Jay College of Criminal Justice
High School Diploma -
ACADEMY OF MOUNT ST. URSULA