Christa Micah Caddauan
Chicago,IL
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations and problem-solving. Proactive and versatile professional with a dedication to quickly adapting to new challenges and a proven track record of strong problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
United Airlines
Chicago, Illinois
03.2025 - Current
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Documented incidents and maintained accurate records of customer interactions.
- Managed gate operations to facilitate smooth passenger flow during departures.
- Assisted passengers with check-in and boarding procedures.
- Provided information about airline policies and services to customers.
- Trained new agents on operational procedures and customer service standards.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
Flight Attendant
Frontier Airlines
Chicago, IL
03.2024 - 03.2025
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
Front Desk Receptionist
Moy Lee
Chicago, IL
08.2023 - 01.2024
- Performed data entry into computer systems to maintain accurate records of customer information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Maintained organized front desk area, ensuring supplies were stocked and accessible.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Coffee Barista
HMS Host International
Chicago, IL
06.2022 - 05.2023
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
Crew Member
Panera Bread
Chicago, IL
08.2021 - 05.2022
- Worked with front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Associate of Arts - Accounting
Wright College
Chicago, IL08-2026
Associate of Applied Science - Business Administration And Management
DeVry University Advantage Academy
1900 West Lawrence Ave06.2021
Skills
- Data entry
- Typing speed
- Task prioritization
- Multitasking and organization
- Time management
- Fluent in English and Tagalog
Languages
Tagalog
Native/ Bilingual
Certification
- Flight Attendant Certificate of Demonstrated Proficiency
Timeline
Customer Service Agent
United Airlines
03.2025 - Current
Flight Attendant
Frontier Airlines
03.2024 - 03.2025
Front Desk Receptionist
Moy Lee
08.2023 - 01.2024
Coffee Barista
HMS Host International
06.2022 - 05.2023
Crew Member
Panera Bread
08.2021 - 05.2022
Associate of Arts - Accounting
Wright College
Associate of Applied Science - Business Administration And Management
DeVry University Advantage Academy
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