Christan Dickens
Kansas City,MO
Summary
Results-driven property manager with experience in residential operations, tenant relations, and financial reporting. Skilled in customer service, attention to detail, and problem solving. Proven ability to manage leases, resolve issues, and support smooth daily operations across multiple properties.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Community Manager
Mayfair Management
Kansas City, Missouri
07.2026 - Current
- Supported residential property operations and provided daily tenant assistance to enhance tenant satisfaction.
- Reviewed rental applications, conducted background checks, and made candidate approval decisions based on established criteria to ensure property compliance.
- Completed lease documents and maintained accurate, up-to-date tenant files.
- Monitored compliance with housing rules and property procedures.
- Worked with maintenance staff and contractors to support quick move-out turnovers.
- Prepared monthly reports detailing financial performance metrics, including revenue trends and incurred expenses for management review.
Property Manager
Housing Authority of Kansas City
Kansas City, Missouri
11.2024 - 06.2026
- Maintained accurate financial records for rent collections, security deposits, and other income sources to ensure transparency and accountability.
- Reviewed rental applications and conducted background checks to determine tenant eligibility based on established criteria.
- Enforced rental payment policies and actively pursued delinquent accounts through phone calls and personal visits to minimize revenue loss.
- Prepared monthly reports summarizing financial performance data, including revenue growth and expenses incurred.
- Oversaw daily operations, maintenance, and administration across multiple properties.
- Planned, scheduled, and coordinated general maintenance or repairs for commercial or residential properties.
- Evaluated current staff performance levels to determine training needs or staffing changes.
Inspector
Housing Authority of Kansas City
Kansas City, Missouri
10.2023 - 11.2024
- Reviewed public housing units to ensure safety and habitability compliance.
- Set up and completed unit inspections with residents and property owners.
- Checked unit readiness to facilitate smooth move-ins, transfers, and re-inspections.
- Explained inspection requirements to landlords, tenants, and maintenance staff.
- Reviewed inspection data for accuracy and consistency.
- Collaborated with management teams to identify and implement process improvements.
- Created detailed checklists for inspection use to reduce missed items.
HCV Specialist
Housing Authority of Kansas City
Kansas City, Missouri
09.2022 - 10.2023
- Processed HCV applications and verified eligibility for Housing Authority programs.
- Conducted assessment interviews with potential participants in the HCV program.
- Reviewed applications for compliance with HUD regulations regarding the HCV program.
- Interpreted HUD and HCV rules for participant and owner questions.
- Scheduled recertification appointments and explained voucher requirements to participants.
- Handled portability requests and transferred vouchers between housing authorities.
- Evaluated requests from landlords seeking an increase in rent due to extenuating circumstances.
General Manager
Oreilly Auto Pats
Kansas City, Missouri
12.2021 - 09.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed store operations at O'Reilly Auto Parts, supporting daily sales floor activity.
- Supervised team members, coaching product knowledge and customer service standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed inventory controls, stocking automotive parts and maintaining organized backroom areas.
- Reviewed sales transactions, cash handling, and register accuracy across shifts.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
Education
High School Diploma -
Blue Valley Northwest Highschool
Overland Park, KS05-2020
Skills
- Lease administration
- Regulatory compliance
- Budget management
- Tenant mediation
- Tenant relations
- Community engagement
- Attention to detail
- Time management
- Multitasking and organization
- Problem solving
Languages
English
Professional
Spanish
Professional
Certification
- HAI Group HCV Specialist Certification
- NAHRO CSI-HQS
- NAHRO CS-HCV
Timeline
Community Manager
Mayfair Management
07.2026 - Current
Property Manager
Housing Authority of Kansas City
11.2024 - 06.2026
Inspector
Housing Authority of Kansas City
10.2023 - 11.2024
HCV Specialist
Housing Authority of Kansas City
09.2022 - 10.2023
General Manager
Oreilly Auto Pats
12.2021 - 09.2022
High School Diploma -
Blue Valley Northwest Highschool