Christasia “Chrissy” Jolly

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.

• Answering inbound logistic calls from customers and delivery drivers regarding day of delivery issues such as home damages, product damages, etc.
• Scheduling and tracking updates.
• Exceeded performance metrics related to call time, quality, and customer satisfaction.
• Utilized effective communication skills to provide customers with solutions to their inquiries.
• Developed strong relationships with clients through friendly conversations.

• Passing trays to patients throughout a hospital environment- including breakfast, lunch and dinner• Acknowledging meal plans for specific patients throughout.