Summary
Overview
Work History
Education
Skills
Timeline
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Christayious Brown

Valdosta,GA

Summary

Highly motivated recent graduate offering a strong academic background in interdisciplinary studies, emphasizing the integration of psychology, sociology, and criminal justice. Proficient in conducting thorough research, utilizing advanced technologies, and applying critical thinking skills to overcome complex problems. Adept at building rapport with individuals from diverse backgrounds and fostering an environment of inclusivity and respect. Unwaveringly dedicated to achieving excellence in all aspects of performance and consistently exceeding expectations.

Overview

6
6
years of professional experience

Work History

Document Specialist/CSR -Remote

Apple
06.2023 - 08.2024
  • Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
  • Performed quality control checks on scanned images prior to release into document management system.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Maintained records of all documents scanned and indexed into the system.
  • Prepared documents for scanning and indexing into the document management system.
  • Maintained a safe work environment by following security protocols when handling sensitive materials.

Healthcare CSR-Remote

American Health Marketplace
, FL
09.2022 - 02.2024
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Translated raw data into meaningful information using statistical techniques.
  • Provided data-driven solutions to support decision making.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Online Personal Shopper/Grocery Stocker

Walmart
Valdosta, GA
06.2019 - 05.2023
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Greeted customers and provided excellent customer service.
  • Processed refunds, returns and exchanges efficiently.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

Merchandise Associate

Footprint solutions
Valdosta, GA
02.2021 - 12.2022
  • Kept work areas professional, organized and clean.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Provided superior customer service by responding promptly to inquiries and resolving customer complaints.

Technical Support Representative -Remote

T-Mobile
01.2019 - 12.2021
  • Troubleshot customer inquiries related to software and hardware issues.
  • Provided technical assistance to customers through phone, email and chat support.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Diagnosed system errors and implemented solutions to resolve them.

Education

Bachelor of Arts - Interdisciplinary Studies

Valdosta State University
Valdosta, GA
12-2023

High School Diploma -

Jackson High School
Jackson, GA
05-2019

Skills

  • Customer Service Expertise
  • Sales Experience
  • Store Maintenance
  • Visual Merchandising
  • Strong Interpersonal Skills
  • Insurance Verification
  • Database Maintenance
  • Research Experience
  • Customer Relations
  • Call Center Operations
  • Technical Support
  • Critical Thinking
  • Problem-Solving Abilities
  • In-Store Support

Timeline

Document Specialist/CSR -Remote

Apple
06.2023 - 08.2024

Healthcare CSR-Remote

American Health Marketplace
09.2022 - 02.2024

Merchandise Associate

Footprint solutions
02.2021 - 12.2022

Online Personal Shopper/Grocery Stocker

Walmart
06.2019 - 05.2023

Technical Support Representative -Remote

T-Mobile
01.2019 - 12.2021

Bachelor of Arts - Interdisciplinary Studies

Valdosta State University

High School Diploma -

Jackson High School

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Christayious Brown