CHRISTEL LILLY
Fayetteville,NC
Summary
A hard-working and capable professional seeking to secure an ultimate post that would make use of all of applicable and extensive knowledge and understanding as a health care professional. Expert phlebotomy skills as well as educational and technical abilities allows to execute professionally into the emergent environment. Seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Medical Support Assistant
Veterans Affairs Medical Center
12.2023 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Streamlined patient check-in process with effective communication and organization skills.
- Managed over 30 calls daily, addressing patient inquiries and concerns with professionalism and empathy.
- Utilizing variety of patient data systems and is responsible for performing scheduling functions including; appointment scheduling/rescheduling, and cancellations, providing both face to face and telephonic customer service, manual and electronic data entry, and management of TPA portal and Health Share Referral Manager (HSRM).
- Demonstrating high level of coordination to avoid patients having to make multiple trips to medical center or clinic.
Phlebotomy Preceptor and Shark/Lab Assistant/Courier
Highsmith Rainey Hospital
06.2001 - Current
- Performed phlebotomy, specimen processing, clerical duties, and waived lab testing
- Performed chart reviews and other tasks given in preparation for inspection for CAP
- Phlebotomy preceptor tasked to train phlebotomy students from 3 local community college and also new employees of health system.
Traveling Phlebotomist
Mynela Staffing
04.2022 - 12.2023
- Performed phlebotomy on pediatric, adult, and geriatric patients in hospital and emergent setting. Trained new phlebotomy recruits for health system.
Phlebotomist-Part Time
UNC Hospitals
02.2019 - 09.2021
- Performed at least 20 phlebotomy for pediatric, adult, and geriatric patients in specialty office.
- Provided phlebotomy training for local medical assistant students and education for staff
- Duties also included specimen processing, packing and shipping, inventory, and other lab related duties.
Medical Technician-Emergency Room Stat Lab
DEFENSE HEALTH AGENCY-WOMACK ARMY MEDICAL CENTER-FORT BRAGG
09.2017 - 05.2021
- Provide support of basic clinical and intermediate level administrative functions
- Coordinates with staff to ensure patients are treated in timely manner
- Explains procedures and positions patients
- Responds to emergency situations such as hemorrhaging, shock, and heart failure by assisting in resuscitation protocols
- Maintains and operates medical equipment for treatment and diagnostic procedures
- BLS certified
- Perform waived lab testing, i.e
- Flu, RSV, strep, UA
- Assist with venipunctures for ER patients.
Patient Service Technician/Rover
LabCorp
02.2008 - 08.2017
- Perform phlebotomy for all age groups
- Also perform venipunctures for various clients, such as kidney transplant patients, bone marrow donors, coagulation studies, genetic facilities, etc
- Certified in Chain-of-Custody drug screens. Perform paternity testing collection, fingerprinting for FBI, specimen processing, and other lab related tasks
- Worked in various specialty physicians' offices
- Specimen processing, accessioning, and shipping experience.
Education
Bachelor of Science - BIOLOGY
Fayetteville State University
Fayetteville, NC12.2004
Certificate in Phlebotomy (Highest Honors) - Phlebotomy
Fayetteville Technical Comm College
Fayetteville, NC05.2001
Skills
- Detail Oriented
- Patient Scheduling
- Patient Care Coordination
- Phlebotomy
- Electronic Health Records
- Emergency Room Procedures
- Teaching strategies
- Clinical expertise
- Adaptability and Flexibility
- BLS Certified
Knowledge Skills Abilities
Over twenty years of experience in phlebotomy and lab practices. BLS Certified. Performed waived lab testing. Used medical office programs EPIC, Cerner, Allscripts, Athena, Vista, and a plethora of other electronic medical records programs. Experience in reference lab programs and specimen processing. Proficiency in Microsoft Windows, Office and Mac. Also a phlebotomy preceptor (trainer) for Cape Fear Valley Health System. Experience in pheresis. Excellent customer service skills, avid ability to learn quickly, skilled in multitasking, and attentive to detail. Utilized a variety of programs for performing scheduling functions. Demonstrating substantial skill in planning, organizing, problem solving, and decision-making.
References
Available upon request
Timeline
Medical Support Assistant
Veterans Affairs Medical Center
12.2023 - Current
Traveling Phlebotomist
Mynela Staffing
04.2022 - 12.2023
Phlebotomist-Part Time
UNC Hospitals
02.2019 - 09.2021
Medical Technician-Emergency Room Stat Lab
DEFENSE HEALTH AGENCY-WOMACK ARMY MEDICAL CENTER-FORT BRAGG
09.2017 - 05.2021
Patient Service Technician/Rover
LabCorp
02.2008 - 08.2017
Phlebotomy Preceptor and Shark/Lab Assistant/Courier
Highsmith Rainey Hospital
06.2001 - Current
Bachelor of Science - BIOLOGY
Fayetteville State University
Certificate in Phlebotomy (Highest Honors) - Phlebotomy
Fayetteville Technical Comm College
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