Christel Lusk
Bluff Dale
Summary
Dynamic Patient Access Supervisor at Texas Health Resources with a proven track record in enhancing service delivery through quality assurance and effective team management. Skilled in HIPAA compliance and fostering a positive work environment, I successfully reduced turnover and improved productivity by implementing performance metrics and building strong relationships with insurance providers.
Overview
8
8
years of professional experience
Work History
Patient Access Supervisor
Texas Health Resources
06.2016 - 10.2024
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
Education
GED -
Trimble Tech High School
Fort Worth, TXSkills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Appointment scheduling
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Customer follow-up
- Team leadership
- Patient check-in
Languages
Spanish
Limited Working
Timeline
Patient Access Supervisor
Texas Health Resources
06.2016 - 10.2024
GED -
Trimble Tech High School
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