Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Christella Laguerre

Ewing,NJ

Summary

Dynamic professional with a proven track record at RCHP AHC Refugee Resettlement Agency, excelling in effective communication and case management. Multilingual and adept at fostering client empowerment, I streamline processes and enhance service delivery, ensuring compliance and confidentiality while driving positive outcomes for diverse populations.

Overview

9
9
years of professional experience

Work History

Case Manager

RCHP AHC Refugee Resettlement Agency
01.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated and connected clients to available programs, benefits, and services, empowering them to make informed decisions about their care needs.

CEO

Pro Zone Service Agency
11.2022 - Current
  • Launched and achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.

Over the Phone Interpreter English-Haitian Creole

Language Line Solutions
09.2020 - 01.2025
  • Ensured adherence to confidentiality standards when handling sensitive information during call interpretations, safeguarding client privacy at all times.
  • Maintained high levels of accuracy in interpretation, resulting in positive feedback from both clients and supervisors.
  • Streamlined communication for non-English speaking customers by providing accurate interpretation services.
  • Handled complex situations with professionalism, remaining calm under pressure while interpreting difficult conversations.

Administrative Office Assistant

SOS Children's Villages Haiti
09.2016 - 01.2020
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Managed written communication between the international and national offices.
  • Organized workshop with the team, to socialize new policies and plans.
  • Provided interpretation service during meetings and workshops.
  • Managed communication in English, French, Spanish and Haitian creole.


Customer Service Executive

Decameron Explorer
12.2015 - 09.2016
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed excursion sales in person.
  • Assisted client in English, Spanish, French and Haitian creole.
  • Provided private interpretation service to VIP client during the excursions.

Education

High School Diploma -

Inter Familia College
High School
06-2007

Skills

  • Effective communication
  • Multilingual
  • Background in telemarketing and customer service
  • Fast learner

Affiliations

  • American Translators Association

Languages

French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Full Professional
English
Full Professional

Timeline

Case Manager

RCHP AHC Refugee Resettlement Agency
01.2023 - Current

CEO

Pro Zone Service Agency
11.2022 - Current

Over the Phone Interpreter English-Haitian Creole

Language Line Solutions
09.2020 - 01.2025

Administrative Office Assistant

SOS Children's Villages Haiti
09.2016 - 01.2020

Customer Service Executive

Decameron Explorer
12.2015 - 09.2016

High School Diploma -

Inter Familia College
Christella Laguerre