Christella Laguerre
Ewing,NJ
Summary
Dynamic professional with a proven track record at RCHP AHC Refugee Resettlement Agency, excelling in effective communication and case management. Multilingual and adept at fostering client empowerment, I streamline processes and enhance service delivery, ensuring compliance and confidentiality while driving positive outcomes for diverse populations.
Overview
9
9
years of professional experience
Work History
Case Manager
RCHP AHC Refugee Resettlement Agency
01.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated and connected clients to available programs, benefits, and services, empowering them to make informed decisions about their care needs.
CEO
Pro Zone Service Agency
11.2022 - Current
- Launched and achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Over the Phone Interpreter English-Haitian Creole
Language Line Solutions
09.2020 - 01.2025
- Ensured adherence to confidentiality standards when handling sensitive information during call interpretations, safeguarding client privacy at all times.
- Maintained high levels of accuracy in interpretation, resulting in positive feedback from both clients and supervisors.
- Streamlined communication for non-English speaking customers by providing accurate interpretation services.
- Handled complex situations with professionalism, remaining calm under pressure while interpreting difficult conversations.
Administrative Office Assistant
SOS Children's Villages Haiti
09.2016 - 01.2020
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Managed written communication between the international and national offices.
- Organized workshop with the team, to socialize new policies and plans.
- Provided interpretation service during meetings and workshops.
- Managed communication in English, French, Spanish and Haitian creole.
Customer Service Executive
Decameron Explorer
12.2015 - 09.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed excursion sales in person.
- Assisted client in English, Spanish, French and Haitian creole.
- Provided private interpretation service to VIP client during the excursions.
Education
High School Diploma -
Inter Familia College
High School06-2007
Skills
- Effective communication
- Multilingual
- Background in telemarketing and customer service
- Fast learner
Affiliations
- American Translators Association
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Timeline
Case Manager
RCHP AHC Refugee Resettlement Agency
01.2023 - Current
CEO
Pro Zone Service Agency
11.2022 - Current
Over the Phone Interpreter English-Haitian Creole
Language Line Solutions
09.2020 - 01.2025
Administrative Office Assistant
SOS Children's Villages Haiti
09.2016 - 01.2020
Customer Service Executive
Decameron Explorer
12.2015 - 09.2016
High School Diploma -
Inter Familia College
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