Yolonda Montgomery
Hermanville,MS
Summary
Accomplished Case Manager ,with over 25 years experience. Adept at handling high case loads without sacrificing quality of client services. Able to operate in high-pressure environments while recommending the best resources and courses of action that benefit client needs and assist the household to become self- sufficient.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager
Grace House Ministries
Jackson, MS
01.2021 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Determined organizational policies regarding program eligibility, requirements and benefits.
Case Manager
MS United to End Homelessness
Jackson, MS
10.2018 - 11.2020
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
Case Manager
Claiborne County Department of Human Services
Port Gibson, MS
09.2017 - 06.2018
- Conduct needs assessments and refer clients to financial, medical, social and community assistance and services
- Address questions and concerns from the general public
- Conduct needs assessments for families with young children
- Expand client service offerings by securing grants and effectively networking
- Ensure that services including counseling, case management, education and job training were provided to a diverse client base
- Maintain up-to-date and accurate program files and records
- Recruit individuals and built membership rosters through a variety of methods including community event attendance and promotional materials
- Determine customer eligibility for benefit programs and services
- Entered client data in a centralized database and maintained up-to-date case records for all clients
- As to conduct timely and accurate follow-up with clients.
Eligibility Worker II
Warren County Department of Human Services
Vicksburg, MS
01.2014 - 07.2017
- Meet with clients one-on-one to determine necessary services and make appropriate referral recommendations
- Refer clients to partner agencies for additional services
- Manage a case load of 800 clients at any given time
- Explain available housing, domestic violence, employment, education and substance abuse treatment resources to clients
- Enter client data in a centralized database and maintain up-to-date case records for all clients
- Ensure that services, including counseling, case management, education and job training, were provided to a diverse client base
- Determine customer eligibility for benefit programs and services
- Conduct needs' assessments and refer clients to financial, medical, social and community assistance and services.
Case Worker
WWISCAA
Vicksburg, MS
11.2010 - 12.2013
- Provide exceptional customer service
- Interview clients and develop case management plan to aid the client in becoming self-sufficient with income management, job readiness, and education
- Perform daily office activities which includ but not limited to using copy machine, fax machine, answering multi-line telephone system, and postage machine
- Provide LIHEAP and Mortgage/Rental assistance to low income families.
Education
Bachelor of Arts - Applied Behavioral Science
Ashford University
01.2014
Bachelor of Arts - Business Administration
Alcorn State University
Skills
- Microsoft Office
- Appointment scheduling
- Application processing
- Customer support and assistance
- Skilled multi-tasking
- Exceptional communication skills
- Exemplary people management skills
- Effective communication
- Agency resource eligibility
- Paperwork and documentation
- Family and children's programs knowledge
- Fast learner
- TANF experience
- Performance Tracking
- Group Therapy
- Crisis Intervention
- Case Management Tracking
- Teamwork and Collaboration
- Effective customer communication
- Interviewing skills
- Records Management
- Case Needs Assessment
- Email and Telephone Etiquette
- Home Visits and Inspections
Activities
Member, Alumni Association
Certification
- Mental Health First Aid
References
References available upon request.
Timeline
Case Manager
Grace House Ministries
01.2021 - Current
Case Manager
MS United to End Homelessness
10.2018 - 11.2020
Case Manager
Claiborne County Department of Human Services
09.2017 - 06.2018
Eligibility Worker II
Warren County Department of Human Services
01.2014 - 07.2017
Case Worker
WWISCAA
11.2010 - 12.2013
Bachelor of Arts - Applied Behavioral Science
Ashford University
Bachelor of Arts - Business Administration
Alcorn State University