Christelle Tsalefac Tedom
Sterling,USA
Summary
Business-minded Licensed Banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Researches and pursues new sales prospects to build strong base of clientele.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Relationship Banker
Wells Fargo Bank
12.2022 - Current
- Develop and maintain relationships with customers, providing exceptional customer service
- Identify customer needs and provide appropriate solutions through cross-selling products and services
- Process customer transactions accurately and efficiently, including opening and closing accounts
- Educate customers on a use of bank technology
- Assist customers in resolving account issues or complaints
- Maintain thorough knowledge of all Wells Fargo products and services
- Follow established policies and procedures to ensure compliance with applicable laws and regulations
- Develop and implement strategies to increase customer loyalty and retention
- Track financial goals and performance metrics to ensure success.
Teller
Wells Fargo Bank
01.2022 - 12.2022
- Performing banking services to customers by taking deposits, making withdrawals, cashing checks, issuing cashier’s checks and money orders, and providing other related services
- Maintaining safe custody of customer funds and securities
- Increased accurate records of all transactions involving customers
- Handling any type of transaction with confidence and efficiency
- Resolving problems promptly and accurately
- Answering questions from customers and explaining complex issues clearly.
Education Administrator
Alliance Française de Jacksonville
06.2021 - 01.2022
- Working closely with Board Liaison, administer Education Department for Adults and Children/Teens
- Train and supervise teaching staff
- Assign classes to teachers and manage classroom distribution
- Evaluate teacher performance
- Plan curriculum and schedule for all course levels for adults and children in conjunction with Board Liaison
- Prepare course descriptions for uploading to website by webmaster
- Prepare and administer surveys to class participants to ascertain course needs and satisfaction levels
- Manage / create class titles and hours on Kiwiversity before each class session
- Marketing: Create database of students who have submitted online placement tests
- Contact students who have submitted placement tests to encourage enrollment
- Customer service / telephone sales and follow up with students inquiring about the program
- Organize and promote Open House Events in conjunction with Board Liaison.
Associate Professor
Alliance Française de Jacksonville
- 06.2021
- Engaging and encouraging teaching professional who provides a strong educational experience to students
- Uses technology to help enhance the knowledge and understanding of complex subjects for students
- Easily adaptable to different learning styles based on the students I am teaching
- Strengthen the knowledge and overall performance of students.
Research Analyst
National Office of Elections Headquarters - Elections Cameroon (ELECAM)
10.2017 - 06.2018
- Daily follow all the news concerning the electoral process in order to make a report, suggestions and proposals to the Chief Electoral Officer
- Make citizens aware of and sensitize them to the importance of registration on the electoral roll
- Present each week the magazine 'the elector’s quarter hour' on the national radio program.
Administration and Financial Manager
Regional Office of Elections Cameroon (ELECAM)
06.2011 - 10.2017
- Career management and pay of ELECAM staff in the Moungo Divisional Branch
- Daily staff management (effective presence in the service and discipline)
- Processing of personnel files by establishing documents
- Monitoring of National Social Security Fund (CNPS) affiliation files
- Monitoring of the rating of staff in the Department by the various managers
- Distribution of pay slips to staff
- Handling of disputes relating to personnel management
- Establishment of wage statements by ticketing
- Global monitoring of the balance of staff in the Department
- Responsible for the distribution of quarterly operating allocations to the thirteen heads of municipal offices, clearance of the financial accounts of the municipal offices and the departmental agency, quarterly and annually, the distribution of the various special grants linked to the elections.
Sales Leader
TECNO - Cameroon
10.2010 - 05.2011
- Mobile phone sales- Point of sales management and after sales care
- Telecommunication packages, mobile phone accessories.
Education
Second level Research Master -
University of Dschang
06.2016
Second Level Professional Master - undefined
Public University of Dschang
09.2012
First Level Master - undefined
University of Yaounde II-SOA
09.2010
Bachelor’s degree - undefined
Public University of Yaounde II-SOA
09.2009
Skills
- Banking
- Financial Services
- Customer Service-Oriented
- Relationship building and management
- Creative Thinking
- Loan Origination
- Persuasive communication style
- Loss Prevention
- Sales expertise
Certification
- State Insurance Licensed Agent, SIE, S6, S63, S65, 01/2023
- Certification advance course offered by CAVILAM - Alliance Française de Vichy - FRANCE, 01/2021, https://mooc.cavilam.com/certificates/bf2a71c9911b454a8aafcfb403018943
- Certification parcours decouverte offered by CAVILAM - Alliance Française de Vichy - FRANCE, 11/2020, https://mooc.cavilam.com/certificates/ac77cd12fdc647418afc66167b82b060
Communication Skills
Good communication skills gained through work experience and extra curriculum activities such as performing in choirs, in several socio-cultural groups
Personal Information
Title: Economist
Hobbies and Interests
- Sport: Running and Fitness
- Music: Singing Choir
- Traveling to appreciate other cultures, lifestyles, and discover curiosities
Languages
French
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Relationship Banker
Wells Fargo Bank
12.2022 - Current
Teller
Wells Fargo Bank
01.2022 - 12.2022
Education Administrator
Alliance Française de Jacksonville
06.2021 - 01.2022
Research Analyst
National Office of Elections Headquarters - Elections Cameroon (ELECAM)
10.2017 - 06.2018
Administration and Financial Manager
Regional Office of Elections Cameroon (ELECAM)
06.2011 - 10.2017
Sales Leader
TECNO - Cameroon
10.2010 - 05.2011
Associate Professor
Alliance Française de Jacksonville
- 06.2021
Second level Research Master -
University of Dschang
Second Level Professional Master - undefined
Public University of Dschang
First Level Master - undefined
University of Yaounde II-SOA
Bachelor’s degree - undefined
Public University of Yaounde II-SOA
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