Mathematics, reading, cooking and learning are my most prominent interests However, I also enjoy painting in my free time!
Christen Christofides
Clanton,United States
Summary
Offering strong background with 5+ years in customer service and administrative tasks, eager to learn and develop in dynamic environment. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Overview
7
7
years of professional experience
Work History
Appointment Scheduler
UAB Medicine
08.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant General Manager
Domino's Pizza
06.2018 - 08.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Education
Associate of Science - Biology
Jefferson State Community College
Birmingham, AL12-2022
Skills
- Management Skills
- Active Listening
- Communication
- Financial Leadership Skills
- Time Management
- Team Leadership Expertise
Interests
Timeline
Appointment Scheduler
UAB Medicine
08.2023 - Current
Assistant General Manager
Domino's Pizza
06.2018 - 08.2023
Associate of Science - Biology
Jefferson State Community College
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