Christen Gibbs
Swannanoa,NC
Summary
Knowledgeable and dedicated customer service professional with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
21
21
years of professional experience
Work History
Medical Office Specialist Scheduling Department
Asheville Pulmonary & Critical Care Associates
08.2023 - Current
- Coordinates patient appointments in a busy medical office setting
- Answers calls and responds to inquiries promptly
- Utilizes scheduling software accurately and efficiently
- Collects demographic information from patients
- Verifying insurance coverage when necessary
- Collaborates with other departments to ensure the accuracy of records
- Works within established guidelines to maximize efficiency
People Department Manager
Nevant Operations LLC, Dba McDonald's
10.2021 - Current
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Built relationships with customers and community to establish long-term business growth.
Manufacturing Technician-Lead
Kearfott
08.2019 - 01.2021
Process Assistant-A
Janesville Acoustics
11.2013 - 10.2014
Customer Service Associate II- Flooring
Lowe's Home Improvement Center
05.2012 - 05.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Assembler
Kearfott
08.2006 - 07.2011
Sales Lead Keyholder
Lifeway Christian Bookstore
10.2002 - 03.2007
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Lead Front End Coordinator
Dick's Sporting Goods, Inc
05.2004 - 01.2006
- Engaged customers by offering to help find needed merchandise.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
Education
Bachelor of Science - Psychology With K-6 Licensure
University of North Carolina At Asheville
Asheville, NC05.2026
High School Diploma -
Charles D. Owen High School
Black Mountain, NC06.2003
General Transfer -
Asheville Buncombe Technical Community College
Asheville, NC05.2003
Skills
- File and Records Management
- Contract Negotiation
- Employee Support
- Personnel Recruitment
Timeline
Medical Office Specialist Scheduling Department
Asheville Pulmonary & Critical Care Associates
08.2023 - Current
People Department Manager
Nevant Operations LLC, Dba McDonald's
10.2021 - Current
Manufacturing Technician-Lead
Kearfott
08.2019 - 01.2021
Process Assistant-A
Janesville Acoustics
11.2013 - 10.2014
Customer Service Associate II- Flooring
Lowe's Home Improvement Center
05.2012 - 05.2013
Assembler
Kearfott
08.2006 - 07.2011
Lead Front End Coordinator
Dick's Sporting Goods, Inc
05.2004 - 01.2006
Sales Lead Keyholder
Lifeway Christian Bookstore
10.2002 - 03.2007
Bachelor of Science - Psychology With K-6 Licensure
University of North Carolina At Asheville
High School Diploma -
Charles D. Owen High School
General Transfer -
Asheville Buncombe Technical Community College