CHRISTENE SWINT
MIAMI,UNITED STATES
Summary
Organized Administrative Assistant and Customer Service professional known for completing tasks efficiently and effectively. Specialize in time management, data entry, and problem-solving skills. Excel in communication, adaptability, and teamwork to enhance office productivity and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist
State Of Florida Department Of Children And Famili
Miami, FL
11.2024 - Current
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Contacted client references and employers to determine legitimacy of applicant information.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Conducted initial eligibility screenings for Medicaid applicants.
- Reviewed data obtained from interview for completeness and accuracy.
- Asked questions in accordance with instructions to obtain person's name, address and age.
Clerical Assistant
Miami Dade Public Schools
Miami, FL
08.2020 - 10.2024
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Ordered office supplies to maintain adequate inventory levels.
- Provided administrative support to area employees by routing mail, ordering supplies and filing documents.
- Alerted staff of emergency information and general announcements using PA system.
- Completed connections between callers, departments and professionals.
- Performed general administrative duties such as filing documents, photocopying materials.
- Maintained a clean work area by organizing supplies neatly throughout shift.
Customer Service Representative
Monat
Miami, FL
05.2017 - 05.2019
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Convey Health
Miramar, FL
11.2015 - 04.2017
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Managed multiple projects simultaneously while meeting deadlines set by management team members.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Processed benefits invoices for payment, verifying accuracy and resolving discrepancies with vendors.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Participated in benefits renewal process, analyzing proposals and making recommendations.
- Educated clients about available healthcare benefits and assisted them in applying for them.
- Assisted physicians and other healthcare staff members in providing direct patient care during hospital visits.
- Advised clients on how best to access available healthcare services and benefits provided by insurance companies or government agencies.
- Educated healthcare professionals about the benefits of prescribing company medications over competitors.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
Education
Bachelor of Arts - Interdisciplinary Studies Minor in HR
Florida Atlantic University
Boca Raton, FL12-2024
Associate of Arts - Communications
Broward College
Fort Lauderdale, FL05-2020
Skills
- Critical thinking
- Organizational skills
- Data entry
- Computer skills
- Customer relations
- Attention to detail
- Team building
- Written communication
- Verbal communication
- Microsoft Word
- Communication
Timeline
Eligibility Specialist
State Of Florida Department Of Children And Famili
11.2024 - Current
Clerical Assistant
Miami Dade Public Schools
08.2020 - 10.2024
Customer Service Representative
Monat
05.2017 - 05.2019
Customer Service Representative
Convey Health
11.2015 - 04.2017
Bachelor of Arts - Interdisciplinary Studies Minor in HR
Florida Atlantic University
Associate of Arts - Communications
Broward College