Christi Brown
Gallipolis,OH
Summary
Committed Nurse Aide offers 7 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Health Aide
Addus Home Health Care
03.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Direct Support Professional
ResCare Community Living
08.2016 - 03.2024
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Followed nutritional plans to prepare optimal meals
- Maintained clean, safe, and well-organized patient environment
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Transported clients to medical and dental appointments to provide support
- Developed rapport to create safe and trusting environment for care
- Supervised daily activities and provided assistance to staff
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Administered medication as directed by physician
- Researched community resources and services to provide accessibility and assistance to clients
- Monitored progress and documented patient health status changes to keep care team updated
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Customer Service Representative
Ticketmaster
03.2016 - 07.2016
- Increased efficiency and team productivity by promoting operational best practices
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Followed up with customers about resolved issues to maintain high standards of customer service.
Transportation Coordinator
MTM
03.2015 - 09.2015
- Arranged transportation to and from doctor appointments for medicaid and medicare customers
Customer Service Representative
Frontier Communications formerly Verizon Communications
03.2009 - 07.2014
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Utilized customer service software to manage interactions and track customer satisfaction
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Processed customer service orders promptly to increase customer satisfaction
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Education
Computer Electronics Engineering -
National Institute of Technology
Cross Lanes, WV07.1998
Skills
- Computer skills
- Microsoft excel
- Hospitality
- Microsoft office
- Customer service
- Communication skills
- Typing
- Writing skills
- Computer literacy
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Vital signs monitoring
- Bathing Assistance
- Housekeeping
- Dressing assistance
- Light Housekeeping
- First aid and safety
- Care Plan Management
- Recording vital signs
- Client documentation
- ADL support
- Interpersonal Communication
Certification
- CPR, American Red Cross - March 2024
Timeline
Home Health Aide
Addus Home Health Care
03.2024 - Current
Direct Support Professional
ResCare Community Living
08.2016 - 03.2024
Customer Service Representative
Ticketmaster
03.2016 - 07.2016
Transportation Coordinator
MTM
03.2015 - 09.2015
Customer Service Representative
Frontier Communications formerly Verizon Communications
03.2009 - 07.2014
Computer Electronics Engineering -
National Institute of Technology