Christi Griffin
Forest,Mississippi
Summary
Proven to excel in high-stress environments, adeptly managed critical dispatch operations at LifeCare EMS, enhancing timely assistance and data accuracy. Demonstrated exceptional customer service and problem-solving skills, alongside expertise in data entry and patient data confidentiality. Achieved significant improvements in operational efficiency and patient trust through meticulous recordkeeping and effective communication. Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office.
Overview
12
12
years of professional experience
Work History
Dispatcher
LifeCare EMS
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
City Carrier Assistant
U.S.P.S.
07.2023 - 11.2023
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Manager
Easy Street Furniture
01.2016 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Patient Representative
Lackey Memorial Hospital
01.2013 - 08.2014
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Education
High School Diploma -
James Madison HighSchool
Atlanta, GACertification - Phlebotomy
Lena Family Medical
Lena MsLicense - Real Estate License
ProEducate
Jackson MsSkills
Data Entry
Specimen handling
Stress Tolerance
Privacy and confidentiality
Medical Terminology
Patient data confidentiality
Recordkeeping
Patient Intake
Blood collection techniques
Venipuncture
Specimen labeling procedures
Patient preparation
Timeline
Dispatcher
LifeCare EMS
11.2023 - Current
City Carrier Assistant
U.S.P.S.
07.2023 - 11.2023
Manager
Easy Street Furniture
01.2016 - 06.2023
Patient Representative
Lackey Memorial Hospital
01.2013 - 08.2014
High School Diploma -
James Madison HighSchool
Certification - Phlebotomy
Lena Family Medical
License - Real Estate License
ProEducate
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