CHRISTI HEILMAN
PT's Entertainment Group
NORTH LAS VEGAS,NV
18
years of professional experience
Results-oriented hospitality leader with over 10 years of experience in managing high-volume entertainment and food and beverage venues. Drives revenue growth through strategic P&L management, cost control, and innovative promotions. Expertise in event planning, licensing compliance, budgeting, and staff training improves operational efficiency and guest satisfaction while optimizing costs.
Work History
Assistant General Manager
1 Year 4 Months- Monitored cash handling, POS activity, and reconciliation for accurate financial controls.
- Directed daily venue operations, aligning staffing, service standards, and compliance with gaming regulations.
- Oversaw guest experience initiatives, resolving escalations and maintaining consistent hospitality across departments.
- Coordinated shift leadership, scheduling, and labor deployment to support peak-period performance.
General Manager
5 Months- Oversaw day-to-day bar operations, enhancing staff performance, guest experience, and operational consistency.
- Defined team priorities aligned with service staffing needs and workplace standards.
- Secured licenses and enforced compliance with venue operations.
- Prepared weekly financial reports and monitored budget performance, including variable expenses to maximize growth and net income.
Event Coordinator
1 Year 4 Months- Coordinated event logistics, vendor communication, and venue scheduling for seamless execution.
- Managed client consultations, translating needs into detailed event plans and timelines.
- Oversaw budgets, invoices, and contract details to maintain accurate financial tracking.
- Organized permits, insurance documents, and compliance requirements for event readiness.
General Manager
9 Years 1 Month- Reviewed profit-and-loss results and operating expenses to inform strategic cost decisions and enhance business performance.
- Coordinated and hosted promotional and private events, driving customer engagement and boosting venue visibility.
- Maintained required licenses and ensured compliance with operational regulations, supporting smooth venue operations.
- Supervised hiring, training, and scheduling for front-of-house and back-of-house teams
Aircraft Armament Systems Journeyman
6 Years- Adhered to explosive-safety requirements and implemented munitions tie-down procedures to maintain safety and security during operations.
- Troubleshot armament malfunctions using technical orders, test equipment, and precise system diagnostics.
- Maintained aircraft armament systems, ensuring mission-ready weapons, racks, launchers, and release components.
Education
Associate of Science - Business Management
Associate of Science - Airman Leadership School
Skills
Guest relations
Event logistics
P&L analysis
Financial reporting
Labor management
Regulatory compliance
Financial forecasting
Process improvement
Training development
Sales performance
Budget management
Workflow efficiency
Timeline
Assistant General Manager
PT's Entertainment Group
06.2025 - CurrentRead More
General Manager
Distill Bar
01.2025 - 06.2025Read More
Event Coordinator
Independent Contractor - Self Employed
09.2023 - 01.2025Read More
General Manager
PT's Entertainment Group
08.2014 - 09.2023Read More
Aircraft Armament Systems Journeyman
U.S. Air Force | Nellis AFB
09.2008 - 09.2014Read More
U.S. Air Force
Associate of Science from Airman Leadership School
Read More
College of Southern Nevada
Associate of Science from Business Management
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