David Alfonso Gomez
Katy,TX
Summary
Ambitious ,brings friendly, outgoing nature over more than 20 years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Motivated with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Hyatt Place Katy
Katy, TX
05.2017 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations of hotel front desk in absence of manager.
- Addressed customer needs in a timely manner.
- Kept records of room availability and guest accounts, manually or using computers.
- Verified customer credit to establish payment method for accommodations.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Front Desk Manager
Hampton Inn & Suites By Hilton
Katy, TX
01.2015 - 05.2017
- Provided concierge services for guests.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Recruited and trained new employees to meet job requirements.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Executive Administrator
State Farm
Katy, TX
01.2013 - 07.2015
- Delivered optimal administrative, customer service and case management support.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Collaborated with design, development and QA teams to build high-quality products.
- Fostered client and vendor relationship building through consistent and effective communication.
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Coordinated multiple schedules using online calendaring system.
- Researched and prepared information for presentations to high-level executives.
- Increased overall efficiency and improved morale by implementing employee incentive programs.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Responded to customer inquiries in a timely manner.
- Researched potential business opportunities or partnerships.
Front Office Manager
Hilton Garden Inn Hotel
Katy, TX
01.2012 - 01.2015
- Recruited and trained new employees to meet job requirements.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Reviewed completed work to verify consistency, quality and conformance.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
Office Administrator
Hanger Prosthetics & Orthotics
Katy, TX
06.2011 - 01.2013
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Delegated work to staff, setting priorities and goals.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Composed correspondence such as letters, emails, memos, reports and other documents.
Education
Bachelor of Arts - Communication Studies
University of Houston
Houston, TX05-2001
Bachelor of Arts - Business Administration
The National University Of Colombia
Bogota, Colombia 12-1997
Skills
- Employee Scheduling
- Business Operations Background
- Business Development
- Training and Development Skill
- Workflow Coordination
- Team Leadership Strength
- Employee Relations
- Food Safety and Sanitation
- Customer Relationship Management (CRM)
- Updating Logs
- Overseeing Deliveries
- Property Management Systems
- Complaint Handling
- Security Awareness
- Guest Relations
- Front Office Support
- Room Assignments
- Credit and Cash Payments
- Guest Amenities
- Office Management
- Problem-Solving Skills
- Fluent in English and Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Assistant General Manager
Hyatt Place Katy
05.2017 - Current
Front Desk Manager
Hampton Inn & Suites By Hilton
01.2015 - 05.2017
Executive Administrator
State Farm
01.2013 - 07.2015
Front Office Manager
Hilton Garden Inn Hotel
01.2012 - 01.2015
Office Administrator
Hanger Prosthetics & Orthotics
06.2011 - 01.2013
Bachelor of Arts - Communication Studies
University of Houston
Bachelor of Arts - Business Administration
The National University Of Colombia