Christian Alford
Conway,SC
Summary
Driven Customer Service Cashier from Beauty Way, excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and product recommendations. Skilled in cash management and customer service, adept at leveraging product knowledge to boost sales. Proven track record in maintaining high transaction accuracy and managing merchandise restocking efficiently.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Beauty Way
Loris, SC
08.2020 - Current
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma - Academics
Greensea Floyd's High School
Green Sea, SC06.2011
Skills
- Product Merchandising
- Payment Collection
- Drawer management
- Customer Service
- Merchandise Restocking
- Customer Complaint Resolution
- Cash Handling
- Product Recommendations
- Cash Management
- Customer Satisfaction
- Product Knowledge
- Refund handling
Timeline
Customer Service Cashier
Beauty Way
08.2020 - Current
High School Diploma - Academics
Greensea Floyd's High School