Christian A Soberanes
Los Banos,CA
Summary
Diligent Shift Leader with a keen eye for quality assurance in team tasks. A charismatic and engaging coach, adept at training employees to maximize team productivity. Known for a strong work ethic, meticulous attention to detail, and a track record of achieving goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Dutch Bros
10.2020 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Server
Espanas Resturant
12.2019 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
No Degree - Business
Merced College
Merced, CA03.2022
High School Diploma -
Pacheco High School
Los Banos, CA06.2021
Skills
- Performance Improvement
- Operations Monitoring
- Guest Service
- Operations Management
- Conflict Resolution
- Team Motivation
- Customer service focus
- Attention to detail
- Team leadership
- Technical knowledge
- Cash Handling
- Positive Attitude
Languages
Spanish
Professional Working
Timeline
Shift Lead
Dutch Bros
10.2020 - 06.2023
Server
Espanas Resturant
12.2019 - 01.2020
No Degree - Business
Merced College
High School Diploma -
Pacheco High School