Christian Barrera
Roseville,CA
Summary
Dynamic and results-driven service professional with over 10 years of experience in the automotive industry providing a strong background in leadership, operations, quality control and aiming to take on a General Manager role. Passionate about streamlining processes, driving profitability and ensuring high standards of customer service. Ready to lead a skilled team and ensure seamless shop operations.
Overview
14
14
years of professional experience
Work History
Service Advisor
Crash Champions
02.2022 - 08.2025
- Sales & Upselling: Promote additional services such as detailing, maintenance, or upgrades to customers, enhancing overall revenue while ensuring customer satisfaction.
- Customer Education: Explain repair procedures, answer customer questions regarding services, and advise on preventative maintenance to enhance vehicle performance and longevity.
- Insurance Claims Assistance: Middleman between customer and insurance companies, providing necessary documentation and facilitating claims processing.
- Quality Assurance: Ensure all repair work meets company standards and customer expectations; perform final quality checks before vehicle delivery.
- Customer Education: Explain repair procedures, answer customer questions regarding process and advise on preventative maintenance to enhance vehicle performance and longevity.
- Insurance Claims Assistance: Middleman between customer and insurance companies, providing necessary documentation and facilitating claims processing.
- Parts & Inventory Management: Track parts inventory, ensure necessary parts are ordered in a timely manner, and verify parts delivery accuracy.
Blueprinter
Pan American
03.2016 - 01.2022
- Developed and presented performance dashboards for senior management, delivering actionable insights and recommendations that enhanced key performance indicators (KPIs).
- Collaborate with insurance adjusters, claims managers, and auto repair teams to ensure that repair shop performance meets or exceeds insurer requirements and standards.
- Analyze historical repair data to identify inefficiencies, propose process improvements, and ensure compliance with insurance company guidelines and CSRs (Customer Service Representatives).
- Provided detailed reports on monthly, quarterly, and annual performance data, identifying trends, issues, and opportunities for targeted improvements.
- Led quarterly performance review meetings with insurance companies, providing insights into repair shop performance and working collaboratively to address issues and improve overall efficiency.
- Developed and presented performance dashboards for senior management, offering actionable insights and recommendations to improve key performance indicators (KPIs).
- Led quarterly performance review meetings with insurance companies, delivering insights into repair shop performance and collaborating to resolve issues and enhance overall efficiency.
- Utilize tools such as MS Excel, Power BI, and industry-specific software (e.g., CCC ONE) to manage data and create detailed, custom reports for reporting to GM.
Co-Owner
Bay Area Fix & Install
01.2012 - 01.2016
- Business Management: Managed daily operations, including scheduling, budgeting, customer communication, and service delivery. Coordinated multiple repair and improvement projects simultaneously while upholding quality standards.
- Customer Relations: Ensured compliance with safety standards and client expectations. Developed business growth strategies through networking, referrals, and local advertising, delivering detailed quotes and project timelines to clients.
- Finance & Office: Oversaw accounts receivable and payment collection, ensuring timely payments and maintaining positive cash flow. Managed weekly and biweekly payroll for employees and subcontractors, ensuring accurate compensation for labor hours and completed projects.
Skills
- Workflow Management
- Customer Service
- Operations Leadership
- Team Player Mentality
Timeline
Service Advisor
Crash Champions
02.2022 - 08.2025
Blueprinter
Pan American
03.2016 - 01.2022
Co-Owner
Bay Area Fix & Install
01.2012 - 01.2016