Christian Castillo
Miami
Summary
Customer-focused sales professional with 10+ years of retail and service experience, skilled in consultative selling, inventory management, and delivering exceptional customer experiences. Proven ability to meet and exceed sales targets, build repeat business through strong interpersonal and teamwork skills, and quickly learn new systems and processes to drive results.
Overview
10
10
years of professional experience
Work History
Sales Associate
Guitar Center
Hallandale, FL
11.2024 - 02.2026
- Greet customers, assess needs, and recommend instruments, gear, and accessories tailored to their goals and budget.
- Maintain in-depth knowledge of instruments, technology, and trends to provide confident, expert guidance.
- Keep the sales floor, displays, and stockroom organized, clean, and fully stocked to optimize the shopping experience.
- Meet and exceed sales targets through consultative selling, upselling accessories, and promoting warranties and services.
- Process transactions, handle returns, and deliver post-sale support to ensure customer satisfaction.
Barber Apprentice & Barber
His & Hers Parlour
Miami, FL
11.2021 - 06.2023
- Shadowed expert barbers and closely observed to learn new skills and techniques.
- Assisted barbers with washing, blow drying, and styling clients hair.
- Provided barbering services for free or at discounted rates.
- Maintained cleanliness and organization of the barbershop to promote a welcoming environment.
- Delivered exceptional customer experience by offering refreshments and creating a friendly atmosphere.
Salon Assistant
The Changing Room Salon
North Miami Beach, FL
11.2021 - 06.2022
- Set up coffee station, ensuring clients receive refreshments promptly.
- Provided exceptional client experiences through professional shampoo and scalp massages.
- Assisted stylists with client preparation for color services, including rinsing out color.
- Maintained cleanliness of salon by performing laundry tasks and keeping towels and capes stocked.
- Conducted regular cleaning duties, including sweeping, organizing, and restocking supplies.
Crew Member
Trader Joe's
Pembroke Pines, FL
11.2015 - 12.2020
- Delivered exceptional customer service by greeting shoppers, answering product questions, assisting with product location, and providing friendly, efficient checkout service.
- Executed opening and closing procedures: unloaded deliveries, operated electric pallet jack to move pallets to sales floor, broke down pallets, and verified manifests to ensure order accuracy.
- Stocked shelves and rotated product to maintain presentation and freshness across departments.
- Managed inventory and placed orders for beverage, snack, grocery, and frozen sections to maintain stock levels and minimize out-of-stocks.
Education
Master Barber License - Barbering
Sheridan Technical College
Hollywood, FL01.2022
High School Diploma -
Charles W. Flanagan High School
Pembroke Pines, FL06.2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Computers
- Technology
- Sales
Timeline
Sales Associate
Guitar Center
11.2024 - 02.2026
Barber Apprentice & Barber
His & Hers Parlour
11.2021 - 06.2023
Salon Assistant
The Changing Room Salon
11.2021 - 06.2022
Crew Member
Trader Joe's
11.2015 - 12.2020
Master Barber License - Barbering
Sheridan Technical College
High School Diploma -
Charles W. Flanagan High School