Summary
Work History
Education
Skills
Languages
Timeline
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Christian Castro-Portillo

Raleigh,NC

Summary

Dynamic and results-oriented professional with extensive experience in customer service and warehouse operations, notably with Amazon. Excelled in customer satisfaction, problem resolution, and team collaboration, significantly enhancing workflow efficiency and customer relations. Skilled in inventory control and quality assurance, demonstrating a strong blend of technical and interpersonal skills.

Work History

Customer Service Associate

Walgreens
11.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Warehouse Associate

Amazon
10.2024 - Current
  • Prepared orders for shipment by picking, packing, stowing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Maintained clean, orderly work environment free of hazards.
  • Worked safely around moving machinery.

Education

Certification Program - Law Enforcement

Wake Technical Community College
Raleigh, NC

High School Diploma -

Cary High School
Cary, NC
06-2019

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Complaint handling
  • Product knowledge
  • Stock replenishment
  • Customer relationship management (CRM)
  • Refunds and exchanges
  • Inventory control
  • Quality assurance

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
11.2024 - Current

Warehouse Associate

Amazon
10.2024 - Current

Certification Program - Law Enforcement

Wake Technical Community College

High School Diploma -

Cary High School

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Christian Castro-Portillo