Christian Cisneros
Streamwood,IL
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and reducing waste through effective inventory management. Adept at training staff and fostering a collaborative environment, ensuring high-quality service and customer satisfaction. Quick learner with strong problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald’s
Schaumburg, IL
05.2021 - Current
- Oversaw daily operations to ensure efficient service and quality standards.
- Trained and developed team members to enhance performance and customer satisfaction.
- Managed inventory control processes, reducing waste through effective stock management.
- Implemented operational improvements that increased speed of service during peak hours.
Assistant Manager
McDonald's
Schaumburg, IL
05.2021 - Current
- Assisted in managing daily operations, ensuring compliance with company standards and policies.
- Trained new staff on operational procedures and customer service excellence.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Monitored staff performance, providing feedback to enhance service delivery.
Store Manager
McDonald's Restaurant
Roselle, IL
01.2019 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed staff scheduling, optimizing labor costs while maintaining service levels.
- Trained and mentored team members, fostering a culture of continuous improvement.
- Implemented promotional campaigns, driving customer engagement and sales growth.
- Analyzed inventory management processes, reducing waste and improving stock accuracy.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Evaluated employee performance regularly, providing constructive feedback to improve productivity.
- Developed and maintained a positive work environment, encouraging teamwork and collaboration.
Otp 3
McDonald's Restaurant
Roselle, IL
01.2015 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learn how to troubleshoot all McDonald’s computer systems
Loader and Unloader
UPS
Addison, IL
03.2005 - 03.2009
- Operated forklifts and pallet jacks to efficiently load and unload packages.
- Maintained accurate inventory records to ensure timely processing of shipments.
- Collaborated with team members to optimize workflow and minimize delays.
- Inspected incoming and outgoing packages for damage or discrepancies.
Education
High School Diploma -
Hoffman Estates
Hoffman Estates, ILNo Degree -
William Rainey Harper College
Palatine, ILSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Quick learner
Accomplishments
Succeed on all the manager departments in my work place. Also finish high school with high honors
Certification
General manager certified
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Department Manager
McDonald’s
05.2021 - Current
Assistant Manager
McDonald's
05.2021 - Current
Store Manager
McDonald's Restaurant
01.2019 - Current
Otp 3
McDonald's Restaurant
01.2015 - 05.2021
Loader and Unloader
UPS
03.2005 - 03.2009
High School Diploma -
Hoffman Estates
No Degree -
William Rainey Harper College