Christian Cooper
Lee's Summit,MO
Summary
Dynamic sales associate with proven success at Cable Dahmer Automotive Group, excelling in customer service and relationship building. Skilled in problem-solving and CRM proficiency, I effectively resolved conflicts, enhancing customer loyalty and driving repeat business. Committed to teamwork and collaboration, I consistently achieved positive outcomes in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Cable Dahmer Automotive Group
08.2023 - Current
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Negations
- Prospecting leads through out the CRM
- 50 Calls a day prospecting
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
Summit Hill Insurance
10.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Direct Support Professional
Association of Group Homes
02.2020 - 09.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Education
High School Diploma -
Harrisonville High School
Harrisonville, MO05.2019
GED -
Metropolitan Community College
Kansas City, MO12.2020
No Degree -
Northwest Missouri State University
Maryville, MO12.2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Objection handling
- Closing techniques
- CRM proficiency
Timeline
Sales Associate
Cable Dahmer Automotive Group
08.2023 - Current
Customer Service Representative
Summit Hill Insurance
10.2022 - 07.2023
Direct Support Professional
Association of Group Homes
02.2020 - 09.2022
High School Diploma -
Harrisonville High School
GED -
Metropolitan Community College
No Degree -
Northwest Missouri State University
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