Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Cravens

Austin,TX

Summary

Dynamic operations director with extensive expertise in policy development and vendor negotiation.

Overview

3
3
years of professional experience

Work History

Director of Operations

Reliant Plumbing
Austin, TX
03.2025 - Current
  • Managed daily operations to ensure efficient plumbing service delivery.
  • Coordinated inventory management and supply ordering for plumbing materials.
  • Facilitated communication between teams to improve workflow efficiency.
  • Implemented quality control measures to enhance service standards.
  • Created policies and procedures for improved workflow processes.
  • Assisted in budget management and cost control initiatives within operations.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Used excellent verbal skills to engage vendors in conversation and effectively determine needs and requirements to support ongoing operations.
  • Completed thorough opening and closing functions to maintain operational standards each day.
  • Inventory & Logistics: Managed warehouse stock levels, oversaw fleet maintenance (Trucks, Vans, tools & Heavy Equipment)

Assistant General Manager

Chipolte
Austin, TX
08.2022 - 03.2025
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Coordinated training programs for new employees to ensure consistent service standards.
  • Oversaw inventory management and supply ordering for kitchen and dining areas.
  • Facilitated communication between front-of-house and back-of-house teams during peak hours.
  • Implemented store policies to enhance customer experience and maintain quality control.
  • Monitored food safety practices to ensure compliance with health regulations.
  • Resolved customer complaints efficiently to maintain a positive dining environment.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Motivated and led team members to work together to achieve targets.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Developed and implemented effective strategies to maximize sales and profits.

Education

Certificate of Technical Studies - Business Applications of AI And Machine Learning

The University of Texas At Austin
Austin, Texas, TX
09-2024

Skills

  • Operations and inventory management
  • Quality assurance
  • Data analysis and reporting
  • Policy formulation
  • Vendor negotiation

Timeline

Director of Operations

Reliant Plumbing
03.2025 - Current

Assistant General Manager

Chipolte
08.2022 - 03.2025

Certificate of Technical Studies - Business Applications of AI And Machine Learning

The University of Texas At Austin
Christian Cravens