Christian Cruz

• Maintaining knowledge of our property’s CompSet & take action on any other potential sale tips , reviewing audit reports to the property’s daily standard , reconcile-guest & house account balances from my daily operations.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Scheduled, coordinated and confirmed appointments and meetings.

Valuable skills I developed

• Gained valuable experience in fast-paced environment by quickly learning new processes , procedures , and systems.
• Communicated effectively with customers , supervisors , and team members.