Christian Deo
Tomball
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
Elite Digital Logistics
Houston
07.2024 - Current
- Organized and monitored the shipment of products in accordance with customer requirements.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Developed training materials and conducted sessions for new logistics staff members.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
Cafe Supervisor
Compass Group
Woodlands
08.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
Traveling Corporate Trainer
Dutch Bros Coffee
Spring
08.2020 - 08.2023
- Developed and delivered in-person training programs on leadership development, sales techniques, and customer service for employees across multiple locations nationwide.
- Led training sessions for new baristas on coffee brewing techniques, including espresso extraction, milk steaming, and latte art.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Maintained records of all participant feedback from trainings and reported results to management team.
Education
Bachelor of Arts - Digital Media And Professional Communications
Texas Tech University
Lubbock, TX12-2026
Associate of Art -
Lone Star College
Tomball, TX05.2024
High School Diploma -
David Douglas High School
Portland, OR05.2017
Skills
- Customer service
- Employee training
- Effective communication
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Affiliations
- Art Director - Fashion and Media Entertainment (FAME) - Texas Tech University
Languages
English
Native/ Bilingual
Italian
Limited
Timeline
Logistics Coordinator
Elite Digital Logistics
07.2024 - Current
Cafe Supervisor
Compass Group
08.2023 - Current
Traveling Corporate Trainer
Dutch Bros Coffee
08.2020 - 08.2023
Bachelor of Arts - Digital Media And Professional Communications
Texas Tech University
Associate of Art -
Lone Star College
High School Diploma -
David Douglas High School