Christian Duckett

• Enhanced guest satisfaction by promptly addressing and resolving night audit-related concerns using Opera PMS for efficient front desk operations.
• Streamlined nightly operations through thorough audits and accurate financial reporting, leveraging Microsoft Excel to maintain comprehensive financial records.
• Reduced discrepancies in financial records by meticulously maintaining hotel accounting systems, resulting in improved accuracy.
• Improved team communication by effectively delegating tasks to night staff during peak periods, fostering a collaborative work environment.
• First responder for emergency services within the hotel
• Security Tape Operator

• Increased brand awareness and generated leads through strategic marketing campaigns from flyers to street teams, content creation across social media platforms including Instagram,Tik Tok and Facebook for advertisment and analytics reaching 1,114 accounts monthly.
• Negotiated partnerships with key influencers raising $6,000 in funds for Series 1 of "Boss Babes" presented by Valley TV.
• Developed Graphic designs for marketing collateral and promotional strategies using Canva,ProCreate and Adobe Creative Suite to enhance visual identity
• Delivered compelling presentations to stakeholders using Microsoft PowerPoint in ZOOM, demonstrating the value of proposed marketing initiatives, scene by scene design and graphic design

• Curate creative content and collaborations with guests and influencers, utilizing Trello for project management and scheduling.
• Onboard and Managed 35 new employees by providing company information and role-related requirements.
• Foster and develop over 100 new relationships yearly with potential podcast candidates to ensure effective communication, brand collaborations and more
• Designed high-quality graphics for merchandise using Canva & Adobe Illustrator that align with brand identity.

• Creator and Manager for the Houston Jingle Bell Jam’s Social Media Page(s) including Instagram and Facebook
• Content Creator and Director for post, reels, snippets and story lines for advertisement purposes performing editing and review skills
• Enhancer for judicial board efficiency through streamlined meetings hosted by myself and other HJBJ board reps via ZOOM

• Technician for Live broadcasting from Social Media Platform utilizing Apple software to Television Networks

• Assisted a high volume of call-in customers with questions and orders while maintaining professionalism and efficiency
• Acted as a trusted advisor and educator for healthcare-related inquiries, utilizing Salesforce to track and resolve customer issues efficiently.
• Demonstrated empathy and commitment to member service by addressing inquiries regarding claims, provider searches, and benefits.
• Collaborated with a team-oriented approach to problem-solving, ensuring members received timely support during critical times.
• Navigated multiple computer applications seamlessly (such as Zendesk SharePoint, Avaya, Genesys, & Microsoft Teams) while managing customer interactions, ensuring high levels of satisfaction.

• Representative at all attending industry events and networking.

• Stand in Model specializing in still shot production for relevant items manufactured by COACH for content to reach target customers (ages 15-35)

• Generated text communication adsfor educational purposes for social media audience.

•Increased brand knowledge and assisted customers.

•Managed 23 employees including cashier duties, store cleanliness, and schedules.

•Conducted employee recruitment and training.