Christian Espejo

An impressive 20 years of combined experience in account management, inside sales management & support, project coordinator, product support, and customer service satisfaction Providing swift resolutions to different customers’ inquiries, coordinating, Cultivating, Engaging, planning, and supporting daily operational and administrative functions and ultimately repairing trust and winning loyalty from customers.

• Working closely with our VP of Sales, Regionals, and outside sales agents by creating, running, and managing our Pipeline reports via SAP to predict, meet and increase sales.
• Managing the entire project lifecycle for an order from the design and electrical aspect to the quotation, budget negotiation, product procurement and coordination for on time delivery.
• Participated in Training our customer service team, Inside and outside sales agents on products in Person or via Zoom calls.
• Engaging returned and new clients during trade shows when launching new products.
• Supporting our regional and outside sales Team by being the Liaison when working with our In-house engineers and design Team members on complex Lighting custom projects by analyzing Lighting layouts, IES calculations, discussing ideas to meet the customers design goals.
• Serve as a Liaison for our Latin America & domestic Biopharmaceutical, food and beverage and the Chemical distributor's clientele, when interacting with outside sales providing product tech support, pricing, and managing purchase orders before and / or after the sale.
• Cultivating, Maintaining, Developing, building, and engaging customer relationships with current and prospects clients by processing inquiries, compiling, and creating quotes, developing strategies, and setting goals / targets as well as monitoring margins costing, pricing, and service.
• Manage and process new purchase orders, Sample orders, Within a 24 Hours.
• Meeting with personal & business clients to assess and provide financial needs and objectives.
• Working as a Loan Officer to qualify prospects customers for residential mortgages, Personal Loans, Lines of credit and personal and business credit cards.
• Working directly with our Brokerage Team by qualifying, referring, and building strong relationships with personal and business clients.
• Helping clients understand the return and impact that our different products and services will make on their businesses.
• Ranked among the top 3 bankers in the whole New York Area For the 1st, 2nd and 3rd quarter of the year 2014.