Christian Fabey
Weis
Dublin,PA
2
Languages
9
years of professional experience
Diligent professional with solid background in customer experience positions along with research roles. Skilled in communication, problem-solving, teamwork, and time management. Strong adaptability in projects and experienced in researching and writing about astronomical topics.
Work History
Sales Associate
1 Year 3 Months- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of store promotions and sales to inform customer decisions.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Collaborated with team members to restock shelves and maintain organized displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Collaborated with team members to achieve monthly sales targets.
- Helped over 100 customers each day.
Research Assistant
1 Month- Collaborated with faculty on experimental design, enhancing research methodologies and outcomes.
- Assisted in data collection and analysis using statistical software to ensure accuracy in findings.
- Conducted literature reviews to support ongoing research projects and identify relevant studies.
- Organized research materials and maintained databases for efficient access and retrieval of information.
- Prepared presentations summarizing research findings for academic conferences, improving communication skills.
- Conducted research on astronomical binary systems to further help the advisor's own research goals.
- Engaged in regular team meetings to discuss project progress, contributing ideas for improved efficiency.
- Collaborated with other student researchers to help their goals and mine.
- Used established research from peer-reviewed papers to determine how long double white dwarf binaries would take to merge.
- Used established research to determine how gravitational waves impact the merge times of double white dwarf binaries.
- Studied and researched gravitational waves and how they could potentially impact double white dwarf merge times.
- Learned skills with using the Python coding language to apply and plot data to be analyzed.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Managed research databases with utmost diligence, ensuring data integrity and security.
- Conducted literature reviews to support faculty research initiatives.
- Assisted in data collection and analysis using statistical software.
- Reviewed over 20 astronomical research papers and used equations and findings with real data of over 50 double white dwarf binaries
Customer Experience Agent
3 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Streamlined order processing procedures to reduce response times and increase operational efficiency.
- Trained new staff on customer service protocols, ensuring consistent service quality across the team.
- Developed comprehensive knowledge of products and services to assist customers effectively.
- Implemented strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
- Leveraged excellent listening skills to understand each customer's unique situation, resulting in tailored recommendations that met their specific needs.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Efficiently processed returns and exchanges according to company policies while ensuring continued positive rapport with customers.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Helped over 100 customers a day.
Sales Associate
1 Year- Implemented effective merchandising strategies to improve product visibility and sales.
- Resolved customer complaints effectively, fostering loyalty and satisfaction.
- Trained new associates on store policies, procedures, and customer service best practices.
- Monitored inventory levels regularly to ensure timely reordering of popular items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Helped over 50 customers a day with buying groceries and with finding their prescriptions.
Shift Supervisor
3 Years 10 Months- Supervised daily operations to ensure efficient workflow and adherence to store policies.
- Coordinated employee schedules to optimize staffing levels during peak hours and special events.
- Trained and mentored new staff on customer service standards and operational procedures.
- Implemented inventory management practices, reducing stock discrepancies through regular audits.
- Developed training materials that improved onboarding processes for new team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed about four other employees every day and helped over 50 customers a day.
Education
Bachelor of Arts - Astronomy
- Honoree of Lycoming Scholars Program
- magna cum laude graduate
- Dean's List Fall 2023, Spring 2024, Fall 2024, Spring 2025, Fall 2025
- Sign Language Club Member
- Extracurricular Activities: Member of Lycoming chapter of Society of Physics Students
- 3.8 GPA
- Phi Kappa Phi Member
- Capstone Project: Gravitational Waves: Classifying Celestial Binaries, Studied and researched gravitational waves from compact binaries and the differences between binary emissions, graphed gravitational wave emissions from real and simulated compact binaries using Python
- Research Project: FUSION 2024, Worked with my advisor Dr. Emily Wilson to research common envelope events in astronomical binaries, researched how gravitational waves impact the merge times of compact binaries and plotted graphs using Python
- Extracurricular Activities: Lycoming Scholars Program
- Extracurricular Activities: Student Senate Member
Associate of Science - Mathematics
- Honor Roll Fall 2021, Spring 2022, Fall 2022, Spring 2023
- Honors at Bucks Scholarship Recipient
- Gaming Club Member
High School Diploma
- Honor Roll 2018, 2019, 2020, 2021
- Completed AP course in Physics 1
- Completed AP course in Physics 2
- Completed AP course in Calculus
Skills
Customer service
Teamwork and collaboration
Problem-solving
Time management
Meeting deadlines
Reliable and punctual
Professional demeanor
Listening skills
Sales analytics
Mathematical problem solving
Coding experience (Python)
Astrophysics research
Multitasking
Accomplishments
- Design - Responsible for creative design for FUSION 2024 project and poster, detailing research results
- Design - Responsible for creative design for Capstone project titled "Gravitational Waves: Classifying Celestial Binaries" and the subsequent colloquium presentation and poster
- Collaborated with team of 3 in the development of FUSION 2024.
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Sales Associate
Weis
05.2025 - CurrentRead More
Research Assistant
Lycoming College
06.2024 - 07.2024Read More
Customer Experience Agent
Weis
05.2023 - 08.2023Read More
Sales Associate
CVS Pharmacy
03.2022 - 03.2023Read More
Shift Supervisor
IGA Supermarket
02.2018 - 12.2021Read More
Lycoming College
Bachelor of Arts from Astronomy
Read More
Bucks County Community College
Associate of Science from Mathematics
Read More
Pennridge High School
High School Diploma
Read More