Christian Flores
Palmdale,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
Work History
General Manager
Black Bear Diner
04.2022 - 12.2022
- Managed budget implementations, employee reviews, training, schedules.
- Developed and maintained relationships with customers.
- Assisted in hiring and training of team members.
- Trained and guided team members to maintain high productivity.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers to ensure long-term success and loyalty.
Floor Supervisor
Black Bear Diner
03.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage checks, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Server
Black Bear Diner
02.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage checks.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Kabuki Japanese Restaurant
07.2013 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage checks.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
West Ranch High School
Valencia, CA06.2013
Skills
- Leadership
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Time Management
- Critical thinking
- Flexibility
- Communication
- Organization
- Responsibility
- Attention to detail
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Black Bear Diner
04.2022 - 12.2022
Floor Supervisor
Black Bear Diner
03.2020 - 04.2022
Server
Black Bear Diner
02.2018 - 03.2020
Server
Kabuki Japanese Restaurant
07.2013 - 08.2016
High School Diploma -
West Ranch High School