Christian Good
Susquehanna,PA
Summary
I am a sales driven individual. I am a team player, and ready to make a business grow where I can. I work better in groups. I love the public, and love communicating. I have many years of experience in management, in both food and retail. At the core of it all, family is still my key to success. A balance between work and home is my key to a stable and successful business, along with a happy life.
Overview
2027
2027
years of professional experience
Work History
General Manager
Onvo
Harford, Pennsylvania
2023 - Current
- Managed daily operations and ensured adherence to company standards.
- Trained and developed staff to enhance customer service skills.
- Oversaw inventory management
- Monitored monthly PNL's
- Ensured compliance with health and safety regulations consistently.
- Enhanced team communication through regular meetings and feedback sessions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Assistant Manager
Onvo
Harford, Pennsylvania
2017 - 2023
- Assisted in daily operations and team coordination within fast-paced environment.
- Monitored inventory levels and collaborated with vendors for timely restocking.
- Handled customer inquiries and resolved issues to enhance satisfaction experience.
- Maintained cleanliness and organization of workspaces to ensure safety compliance.
- Managed customer service inquiries and complaints in a timely manner.
- monitored daily fuel levels to ensure proper storage of fuel tanks
- Covered call off's when needed
- Resolved conflicts between team members in an effective manner.
General Manager
McDonald's
2016 - 2017
- Managed daily operations and ensured adherence to company standards.
- Trained and developed staff to enhance customer service skills.
- Oversaw inventory management and supply chain coordination.
- Ensured compliance with health and safety regulations consistently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Shift Manager
Tim Hortons
Hallstead, Pennsylvania
2016 - 2016
- Trained new staff on company policies and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout the shift.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
- Helped employees accomplish tasks during peak periods.
- Made a variety of different coffee beverages that were requested by our customers and ensuring complete satisfaction
Shift Leader
Dunkin Donuts
Hallstead, Pennsylvania
2015 - 2015
- Supervised team members during busy shifts to ensure efficient service.
- Managed inventory levels and restocked supplies as needed throughout the day.
- Enforced health and safety regulations to maintain a clean working environment.
- Handled cash registers and processed transactions accurately during peak hours.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Cashier
Dunkin Donuts
Hallstead, Pennsylvania
2014 - 2015
- Processed customer transactions efficiently at high-volume coffee and donut shop.
- Maintained cleanliness and organization of work areas to ensure a welcoming environment.
- Assisted customers in selecting food and beverage options based on preferences.
- Handled cash, credit, and mobile payments accurately during busy shifts.
Education
High School Diploma -
Susquehanna Community
Susquehanna, PA06-2018
Diploma - Food Management
Susquehanna Community CTC
Elk Lake 06-2018
Skills
- Inventory management
- Budgeting and forecasting
- Health and safety compliance
- Customer service
- Staff training
- Team building
- Vendor negotiation
- Employee scheduling
- Effective communication
- Problem solving
- Time management
- Customer relations
- Staff supervision
- Sales team development
- Leadership
- Facility management
- Problem resolution
- Profit and loss
- Purchasing
- Vendor partnerships
- Recruitment
- Marketing
- Loss prevention
- Advertising and marketing
- Leadership and team building
- Sales
- Inventory control
Accomplishments
- Manager of the year, 2024
- Platinum Manager of the year, 2025
Timeline
General Manager
Onvo
2023 - Current
Assistant Manager
Onvo
2017 - 2023
General Manager
McDonald's
2016 - 2017
Shift Manager
Tim Hortons
2016 - 2016
Shift Leader
Dunkin Donuts
2015 - 2015
Cashier
Dunkin Donuts
2014 - 2015
High School Diploma -
Susquehanna Community
Diploma - Food Management
Susquehanna Community CTC