Christian Hartley
Kettering,Ohio
Summary
Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
14
14
years of professional experience
Work History
Department Supervisor
Home Depot
09.2017 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
Gas Station Manager
Giant Oil
07.2012 - 07.2017
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
Gas Station Attendant
Shell Gas Station
03.2010 - 06.2012
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Pumped gas for guests and took payments.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
Server
Frisch's Big Boy
11.2009 - 05.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
Taco Bell
11.2009 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Education
GED -
Northmont High School
Clayton, OHSkills
- Retail Management
- Stock Management
- Stockroom Organization
- Sales Expertise
- Goals and Performance
- Customer Relations
Timeline
Department Supervisor
Home Depot
09.2017 - Current
Gas Station Manager
Giant Oil
07.2012 - 07.2017
Gas Station Attendant
Shell Gas Station
03.2010 - 06.2012
Server
Frisch's Big Boy
11.2009 - 05.2010
Cashier
Taco Bell
11.2009 - 05.2010
GED -
Northmont High School
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