Christian Houston
North Miami
Summary
Proven in enhancing customer satisfaction and loyalty, I excelled at Home Depot by mastering problem-solving and customer service, key skills sought by employers. My ability to manage high-stress situations and foster teamwork led to significant improvements in service delivery, setting me apart as a reliable and goal-oriented professional.Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
Work History
Sales Associate
Home Depot
05.2021 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Walmart
03.2017 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Public Administration
Florida International University
Miami, FL06-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Problem-solving
- Reliable and punctual
Timeline
Sales Associate
Home Depot
05.2021 - 01.2025
Customer Service Representative
Walmart
03.2017 - 02.2021
Bachelor of Arts - Public Administration
Florida International University
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