Dynamic Assistant General Manager at Zaxby's, skilled in staff management and operations oversight. Enhanced customer satisfaction through effective problem resolution and developed a high-performing team. Proven expertise in inventory control and food safety, fostering a collaborative environment that drove sales growth and employee retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Zaxby's Chicken Fingers & Buffalo Wings
Lexington, SC
08.2015 - 04.2025
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
SFC
Local 150 Union Hall
Augusta, GA
09.2024 - 12.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situati
Measured and accurately cut pieces for joining and fabrication work.
Maintained tools and equipment for welding team.
Followed safe work practices, which included fall protection and personal protective equipment.
Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
Merchandiser/Inside Sales Representative
PepsiCo
Columbia, SC
04.2024 - 07.2024
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Verified products appeared at correct locations in proper quantities.
Fabricator
Fitts Co INC
Gaston, SC
02.2023 - 12.2023
Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
Operated welding machines and grinders to cut, shape and join metal workpieces.
Fabricated components and structures following customer requirements.
Cut bent, and formed sheet metal and other materials to create metal works.
Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
Ensured a safe working environment by adhering to safety protocols and maintaining properly functioning equipment.
Proven ability to learn quickly and adapt to new situations.