Christian L. Porter
Portland,ME
Summary
Experienced bicycle industry professional with a strong foundation in customer service and community engagement. Skilled in creating positive customer experiences, maintaining high-quality standards, and fostering team unity. Adept in managing shop operations and promoting cycling through community outreach. Committed to leveraging industry knowledge and mechanical skills to enhance shop performance and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
CycleMania
Portland, ME
03.2020 - Current
- Manage daily operations, ensuring smooth shop functionality and customer satisfaction
- Cultivate a collaborative work environment by partnering with staff and the owner
- Excels in customer service, and strives to maintain positive and lasting relationships with customers.
- Knowledgeable about products and trends in the industry.
- Capable of selling premium-level products.
- Maintains a high level of mechanical aptitude and is able to service most products.
- Proficient in point-of-sale software.
- Regularly communicates with vendors and maintains excellent relationships with their outside representatives.
- Mentor new employees, sharing product knowledge and operational best practices to enhance team performance.
Education
Bachelor of Fine Arts - Metal Smithing And Jewelry
Maine College of Art
Portland, ME04-2023
Skills
- Team leadership
- Customer relationship management (CRM)
- Brand management
- Sales management
- Inventory management
- Task delegation
- Clear communication
- Complex problem-solving
- Mechanical proficiency
- Vendor relations
- Event coordination
Certification
- Michael Sylvester Bicycle Fit School
Community Outreach
- Polar Bear Triathlon
- Sebago Triathlon
- Tri for a Cure
- Trek Across Maine
- Beach 2 Beacon
- Maine MS
- NEMBA East Windham Mountain Bike Event
- NEMBA Turkey Burner
Affiliations
Actives beyond cycling, Vinyasa yoga, hiking and camping
Other interests include fine arts, music, cooking and literature
Passionate about nature and deeply connected with the outdoors
References
References available upon request.
Timeline
Manager
CycleMania
03.2020 - Current
Bachelor of Fine Arts - Metal Smithing And Jewelry
Maine College of Art
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