CHRISTIAN Mark
Seattle,WA
Summary
Leasing professional with a background in retail store management and district trainer level associate development, tenant relations, and sales-driven customer service. Strengthens occupancy, retention, and resident satisfaction through market pricing analysis, tours, renewals, community events, and clear follow-up. Recognized early in property management and certified in Dale Carnegie training.
Overview
11
11
years of professional experience
Work History
LEASING PROFESSIONAL
Greystar
02.2023 - Current
- Develop and execute marketing strategies to achieve occupancy and retention goals
- Manage leasing processes, including tours, move-ins, lease renewals and renters insurance compliance
- Conduct market research and competitor analysis for effective pricing and marketing
- Plan and execute monthly community events and follow up with prospective residents
- Utilize social media and online platforms to market available units, as well as upcoming local and resident events
- Address and resolve resident concerns to ensure satisfaction
DISTRICT TRAINER, ASSISTANT STORE MANAGER
Vans
01.2019 - 01.2023
- Hiring, training, and team development
- Achieved store sales goals through strategic planning, team motivation, and training
- Maintained visual merchandising standards for an engaging customer experience
- Optimized staff schedules and labor resources
- Managed inventory and stock room organization for efficiency
- Traveled to different stores frequently, training new store managers, and internal promotions
- New store development (remodels, managing high staff turnover, management development)
STORE MANAGER
Journeys
01.2016 - 01.2019
- Hiring, training, and development to build a high-performing team
- Achieved store and personal sales goals through strategic planning, team motivation, and training initiatives
- Maintained visual merchandising standards to create an engaging and customer-friendly experience
- Created weekly staff schedules to optimize store coverage and efficiency. to ensure efficient store operations
- Managed inventory control and maintained an organized stock room
Education
High school diploma -
COLVILLE HIGH SCHOOL
Skills
Sales Experience
- Training & Development
- 14 Years in Customer Service
- Proficient in Microsoft Excel, Word, Outlook, Canva & Graphic Design Tools
- Fair housing compliant
- Market pricing analysis
- Social media marketing
- Resident Event Management & Planning
- Strong Communication & Negotiation Skills
- Team Leadership & Staff Training
- Property Operations & Tenant Relations
CERTIFICATIONS
DALE CARNEGIE CERTIFIED
Timeline
LEASING PROFESSIONAL
Greystar
02.2023 - Current
DISTRICT TRAINER, ASSISTANT STORE MANAGER
Vans
01.2019 - 01.2023
STORE MANAGER
Journeys
01.2016 - 01.2019
High school diploma -
COLVILLE HIGH SCHOOL