Christian Martinez
Riverdale Park,MD
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Operations Manager
Foundation Building Materials LLC
Gaithersburg, Maryland
08.2023 - Current
- Coordinated logistics and inventory management to optimize supply chain processes.
- Oversaw safety compliance initiatives and conducted regular safety audits on-site.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Office Manager
New Castle Building Products
Baltimore, Maryland
08.2021 - 08.2023
- Maintained records and files, ensuring compliance with company standards.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Inside Sales Representative
Rew Materials
Capitol Heights, Maryland
12.2019 - 08.2021
- Managed customer accounts and provided product information to drive sales.
- Developed relationships with clients to understand their needs and preferences.
- Provided customers with product information, pricing and availability.
- Leveraged computer system to input customer orders and pricing information.
Team Leader
Sprint
Hyattsville, Maryland
09.2015 - 12.2019
- Led team meetings to align on project goals and priorities.
- Coordinated training sessions to enhance team skills and knowledge.
- Managed daily operations to ensure efficient workflow and productivity.
- Provided support in resolving customer issues and escalations effectively.
Education
Parkdale High School
Riverdale Park, MDSkills
- Bilingual communication
- Customer relationship management
- Logistics coordination
- Safety compliance
- Order processing
- Inventory management
- Team leadership
- Policy implementation
References
References available upon request.
Timeline
Operations Manager
Foundation Building Materials LLC
08.2023 - Current
Office Manager
New Castle Building Products
08.2021 - 08.2023
Inside Sales Representative
Rew Materials
12.2019 - 08.2021
Team Leader
Sprint
09.2015 - 12.2019
Parkdale High School