Christian Meza
Houston,TX
Summary
Dynamic Engagement Specialist with a proven track record at Startek USA, excelling in problem-solving and active listening. Successfully led a team to enhance productivity and customer satisfaction, while leveraging technology to streamline operations. Bilingual and calm under pressure, I advocate for customer needs and drive impactful service improvements.
Overview
6
6
years of professional experience
Work History
Interim Mentor - Soda Health
Startek USA
Denver, Colorado
04.2025 - Current
- Serve as a role model by demonstrating best practices in customer service, problem-solving, and communication.
- Assist in resolving complex customer issues, and support escalation management when necessary.
- Collaborate with team leads and supervisors to align mentoring activities with overall department objectives.
Interim Supervisor - Operations - Soda Health
Startek USA
Denver, Colorado
11.2024 - 04.2025
- Supervised, coached, and developed a team of 20 Engagement Specialists, driving improvement in quality, productivity, and attendance.
- Monitored individual calls to ensure quality standards and optimal call handle times, providing real-time feedback for continuous improvement.
- Led effective communication of policy updates and company news through team meetings and one-on-one sessions.
- Supported additional operational tasks and responsibilities, as required by management.
Engagement Specialist
Startek USA
Denver, Colorado
03.2024 - 11.2024
- Resolve customer inquiries to ensure high customer satisfaction.
- Utilize Salesforce and other tools to document interactions, track customer data, and escalate issues when necessary.
- Advocate for customer needs to leadership, suggesting process and service improvements.
Production Team Supervisor
Reliance Industries
Deer Park, Texas
05.2019 - 10.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Streamlined communication within the team, leading to increased collaboration and improved problem-solving capabilities.
Education
High School Diploma -
Galena Park High School
Galena Park, TX03.2016
Some College (No Degree) - Basics
San Jacinto Community College
Pasadena, TXSkills
- Bilingual
- Active listening
- Technology savvy
- Telephone etiquette
- Calmness under pressure
- Problem solving
Timeline
Interim Mentor - Soda Health
Startek USA
04.2025 - Current
Interim Supervisor - Operations - Soda Health
Startek USA
11.2024 - 04.2025
Engagement Specialist
Startek USA
03.2024 - 11.2024
Production Team Supervisor
Reliance Industries
05.2019 - 10.2023
High School Diploma -
Galena Park High School
Some College (No Degree) - Basics
San Jacinto Community College
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