Christian M. Twitty
Maineville,OH
Summary
Results-driven Operations and Management Professional experienced in automotive services, logistics, sales, and team leadership. Achieved operational efficiency through effective workflow streamlining, inventory management, and team leadership in fast-paced environments. Focused on driving business development and fostering strong customer relations to deliver measurable business results.
Overview
1
1
Certification
11
11
years of professional experience
Work History
General Manager
Fatt Boyz
Centerville, OH
08.2025 - Current
- Manage daily shop operations, technician workflow, and service scheduling
- Oversee customer appointments, repair estimates, and service communication
- Support sales, customer retention, and overall shop performance
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prioritize work orders, resolve operational issues, and maintain quality standards
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinate parts ordering, inventory control, and vendor relationships
- Built and maintained long-term customer relationships through proactive account management.
Sales and Service Manager
Honest-1 Auto Care
Loveland, OH
01.2024 - 07.2025
- Drive sales by upselling services, products, and warranties, consistently achieving and exceeding sales targets
- Serve as the primary point of contact for customers, providing expert advice on vehicle maintenance, repair
- Accurately diagnose and recommend automotive services, repairs, and parts based on customer concerns and
- Provide detailed cost estimates to customers explaining services, expected outcomes, and timelines
- Lead and supervise a team of technicians, ensuring efficient workflow and high-quality service delivery
- Monitor team performance, provide training, and foster a collaborative work environment to maintain high
- Technician assessments
- Promptly and effectively
Senior Master Trainer
Temco Logistics
Hamilton, OH
06.2023 - 01.2024
- Trained and supervised technicians on best practices and safety standards, enhancing compliance and safety culture
- Supervised truck loading processes, ensuring compliance with freight pulls to minimize product damage
- Scheduled and monitored routes, ensuring windows are met, utilizing Descartes Logistics Technology
- Conducted Safe Work Habit Audits and Space and Visibility reports for driving teams, identifying improvement areas
- Facilitated platform setup for logistics operations
- Planning docks for morning load up and checking in driving teams upon return
- Operate 24-26 foot box trucks (DOT certified)
- Deliver and install household appliances (washers, dryers, dishwashers, refrigerators, ranges)
Classroom Assistant - Middle School
Winton Woods City Schools
Cincinnati, OH
08.2016 - 05.2023
- Collaborated with lead teachers to create lesson plans tailored to diverse learning needs
- Co-taught Math, Science, and Language Arts to enhance student engagement and understanding
- Provided support to teachers during lessons with small-group activities and individual student support.
- Supported classroom instruction for Winton Woods City Schools students during daily lessons.
- Prepared instructional materials, worksheets, and classroom supplies.
JV and Varsity Boys Lacrosse Head Coach
Winton Woods City Schools
Cincinnati, OH
08.2016 - 05.2023
- Collaborated with Athletic Director and assistant coaches to align strategies and enhance program effectiveness
- Coordinated scheduling of season games and events to optimize team participation and exposure
- Maintained detailed records of equipment inventory and statistics to support informed decision-making
Sales Associate
AutoZone
Mason, OH
02.2018 - 03.2019
- Processed customer transactions at cash register, delivering efficient and accurate service
- Installed car batteries and wiper blades, ensuring customer vehicles were ready for safe operation
- Took and stocked inventory, maintaining optimal product availability for customers
Lube Technician
Kings Toyota
Mason, OH
05.2015 - 02.2017
- Inspected customer vehicles at Kings Toyota service center for lubrication needs and safety issues
- Changed engine oil and installed filters following Toyota service procedures
- Performed oil changes, tire rotations, and brake checks; communicated any vehicle issues to Service Advisor for prompt resolution
- Checked fluid levels, tire pressure, and battery condition during routine maintenance
- Assisted customers with routine vehicle maintenance, ensuring optimal performance and safety
Lot Technician
Kings Toyota
Mason, OH
05.2015 - 02.2017
- Executed thorough cleaning and polishing of vehicles, enhancing customer satisfaction
- Managed and organized lot inventory by make and model, ensuring optimal vehicle presentation
- Supported sales team in addressing customer needs, contributing to a positive sales environment
North Campus (Grade 7-12) Homeless Coordinator
Winton Woods City Schools
Cincinnati, OH
11.2022 - 05.2023
- Maintained spreadsheet of grades 7-12 students experiencing homelessness, providing timely updates to district officials and school resources on student status.
- Planned and facilitated outings for students experiencing homelessness to foster social connections and provide supportive peer interactions.
- Organized meetings for families in need to access groceries and gas support from school district resources.
- Provide personal hygiene supplies to the students in need.
Education
Some College (No Degree) -
Electronic Classroom of Tomorrow
Columbus, OHSkills
- Leadership
- Decision-making
- Problem-solving
- Delegation
- Process implementation
- Time management
- Organizational skills
- Conflict resolution
- De-escalation
- Verbal communication
- Written communication
- Active listening
- Interpersonal skills
- Complaint management
- CRM (Customer Relationship Management)
- Multitasking
- Attention to detail
- Product knowledge
- Upselling
- Meeting sales targets
- Persuasive communication
- Closing sales
- Handling objections
- Customer relationship building
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- Parts ordering
- Team supervision
- Employee training
- Vendor oversight
- Workflow coordination
- Equipment maintenance
- Business development
- Marketing
- Business development
- Networking
- Skilled negotiator
- Vendor sourcing
- Profit and loss
- Equipment performance assessment
- Technical troubleshooting
- Compliance adherence strategies
- Operational issue resolution
- Cost analysis and forecasting
- Inventory control
- Appointment management
Certification
Department of Transportation (DOT) certified
Timeline
General Manager
Fatt Boyz
08.2025 - Current
Sales and Service Manager
Honest-1 Auto Care
01.2024 - 07.2025
Senior Master Trainer
Temco Logistics
06.2023 - 01.2024
North Campus (Grade 7-12) Homeless Coordinator
Winton Woods City Schools
11.2022 - 05.2023
Sales Associate
AutoZone
02.2018 - 03.2019
Classroom Assistant - Middle School
Winton Woods City Schools
08.2016 - 05.2023
JV and Varsity Boys Lacrosse Head Coach
Winton Woods City Schools
08.2016 - 05.2023
Lube Technician
Kings Toyota
05.2015 - 02.2017
Lot Technician
Kings Toyota
05.2015 - 02.2017
Some College (No Degree) -
Electronic Classroom of Tomorrow