Christian Mwalili
Reno,NV
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed at West Coast Sourdough. Proven ability to enhance customer satisfaction through effective team coordination and training. Proficient in Microsoft Office, with excellent communication skills that foster positive relationships and operational efficiency. Committed to achieving high standards in fast-paced environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Assistant Manager
West Coast Sourdough
Reno, Nevada
07.2026 - Current
- Coordinated daily shift operations and led team members to ensure efficient service during high-volume periods.
- Trained and coached new employees on customer service, food safety, POS operation, and company procedures.
- Handled opening and closing duties, including cash handling, register reconciliation, and facility preparation.
- Monitored inventory, product quality, and supply levels to reduce waste and maintain operational efficiency.
- Resolved customer concerns effectively, contributing to strong service and high customer satisfaction.
- Supported management with staffing, task delegation, and employee performance assessments to enhance daily operations.
Crew Team Member
Capriotti's
Reno, Nevada
03.2026 - 07.2026
- Guided customers in menu selections, ensured accurate orders, and processed payments while delivering friendly, professional service in a fast-paced environment.
- Built positive customer relationships through efficient service and quick issue resolution to support satisfaction.
- Handled front-counter duties, including order taking, food packaging, and coordinating with kitchen staff for timely service.
- Operated cash registers and processed cash and card transactions accurately during high-volume shifts.
- Prepared sandwiches and food items to company standards while following food safety and sanitation guidelines.
- Maintained clean, organized kitchen and prep areas, contributing to smooth daily operations.
- Trained new employees, restocked inventory, and streamlined workflow to support shift operations.
- Supported management by enforcing standards for cleanliness and safety across team members. by reinforcing cleanliness, safety, and customer service standards across team members.
Barista/Cashier
1,2 Tea
Reno, Nevada
06.2025 - 08.2025
- Provided exceptional customer service by welcoming guests, accurately taking orders, addressing menu inquiries, and accommodating special requests to enhance customer experience.
- Prepared and served specialty beverages including boba tea, smoothies, and coffee with consistent quality and presentation.
- Operated POS system to process cash, credit, and mobile payments quickly and accurately.
- Coordinated with team members to streamline workflow and expedite service, enhancing customer satisfaction during peak hours.
- Restocked ingredients, cups, and supplies to ensure straightforward daily operations.
- Ensured clean, organized, and safe work environment by adhering to health and safety standards, contributing to overall operational efficiency.
Driveway Snow Removal
Independent
Reno, Nevada
12.2024 - 01.2025
- - Delivered timely snow removal for neighborhood driveways, ensuring accessibility.
- - Maintained clear walkways and entry points to enhance safety for residents.
- - Improved customer service skills through effective time management in daily operations.
Grader
Best in Class Tutoring
Reno, Nevada
08.2024 - 11.2024
- Graded math and English multiple-choice quizzes for grades 1-6 to provide timely feedback.
- Facilitated constructive feedback to enhance student understanding and promote academic growth.
- Organized distribution of math and English packets by placing materials in student folders to ensure accessibility.
- Supported a positive learning environment through respectful interactions with students.
Education
Bachelor of Accounting - Accounting
University of Nevada, Reno.
Reno, NV05-2030
High School Diploma -
Galena High School
Reno, Nevada06-2026
Skills
- Cash handling
- Inventory management
- Customer service
- Team leadership
- Proficient in Microsoft Office (Word, PowerPoint)
- Detail-oriented
- Verbal and written communication
- Team-oriented with a strong work ethic
Certification
ServSafe Food Protection Manager Certification, ServSafe Food Handler Certification, Badge of CTECS Workplace Readiness Skills
AWARDS
UNR Honor's College, Millennium Scholarship, President's Collegiate Scholar Scholarship, Alphie Level Scholarship
Galena High School Academic Excellence of 4.0 GPA 2024, Mathematics Excellence & Physical Education 2022, President's Education Awards Program (Gold) 2019, President's Education Awards Program (Gold) 2018, Approved Workmen Are Not Ashamed (AWANA) 2018, Sparks Sparky Award (completed 3 books)
ACTIVITIES/EXTRACURRICULARS
- Basketball
- Galena High School (Varsity) 2024-2025
- Battle Born Basketball Club 2021-current
- Northern Nevada Sports and Recreation Basketball (NNSR) 2015-2018
- Band
- Intermediate (Trumpet) Marce Herz Middle School 2021-2022
- Beginning (Trumpet) Billingshurst Middle School 2019-2020
- Other
- American Youth Soccer Organization 2014 -2019
- Region 710
- West Coast Honor Camp 2018-2019
- Skiing 2015 to 2021
Timeline
Assistant Manager
West Coast Sourdough
07.2026 - Current
Crew Team Member
Capriotti's
03.2026 - 07.2026
Barista/Cashier
1,2 Tea
06.2025 - 08.2025
Driveway Snow Removal
Independent
12.2024 - 01.2025
Grader
Best in Class Tutoring
08.2024 - 11.2024
Bachelor of Accounting - Accounting
University of Nevada, Reno.
High School Diploma -
Galena High School