Christian Perciante
Miami,FL
Summary
My work history began in my family's restaurants in Italy while I was studying to become a chef at a state vocational hospitality school.
After various experiences abroad, I opened my own restaurant in Italy in 1999. I continued working in restaurants for many years in different countries and different roles, and later moved to the United States, where I gained more experience.
I'm always ready for new challenges and to improve my skills and business knowledge about restaurants and hospitality.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Restaurant Manager
Basilico Ristorante Italiano
Coral Gables, Florida
06.2023 - Current
- Oversaw day-to-day restaurant operations, ensuring smooth scheduling, effective budgeting, and accurate inventory control.
- Led daily restaurant operations, fostering an environment of efficient service delivery and customer satisfaction.
- Coordinated staff schedules and team assignments to maximize coverage and enhance service quality.
- Trained new employees on restaurant policies and customer service standards.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
Restaurant General Manager
Gusto Ristobar
Doral, Florida
06.2022 - 06.2023
- Emphasized customer-focused approach, fostering a local neighborhood restaurant environment that enhanced customer loyalty.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Achieved human resource objectives for restaurant and bar by recruiting, selecting, orienting, training, and managing management staff.
- Directed team members to meet operational goals through effective guidance and support.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Performed administrative tasks such as payroll processing and accounts receivable management.
Assistant General Manager
Mosaico di Maurizio Farinelli
South Miami, FL
08.2021 - 05.2022
- Collaborated with management to streamline daily operations, resulting in improved efficiency.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Monitored customer feedback to enhance service delivery, increasing overall satisfaction.
- Provided training and support to staff on procedures and policies, fostering a knowledgeable team.
- Assisted in training new staff on company policies and procedures.
Server
Ristorante "Portosole"
Coral Gables, Florida
05.2020 - 08.2021
- Delivered exceptional customer service, enhancing overall guest satisfaction.
- Executed accurate and timely order taking, contributing to a smooth dining experience.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Worked alongside restaurant staff to streamline operations and improve service flow.
Sales Agent
Vinifera Imports Distributor
Miami, Florida
03.2020 - 08.2021
- Presented product features and benefits to potential customers, enhancing their understanding and interest.
- Cultivated strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Conducted market research to identify new business opportunities and trends, informing strategic sales initiatives.
Server
Casa D'Angelo
Fort Lauderdale, Florida
02.2019 - 03.2020
- Guided guests through menu options, making tailored suggestions and accurately taking orders for food and beverages.
- Clarified menu items by detailing ingredients and cooking methods upon request, enhancing customer understanding.
- Communicated daily specials and signature menu items to customers, promoting featured offerings.
Shift Leader and Server
Divieto Italian-american Fusion
Doral, Florida
11.2016 - 02.2019
- Delivered exceptional customer service, fostering a welcoming atmosphere during shifts.
- Resolved customer complaints promptly and professionally.
- Verified customer orders for accuracy and completeness, ensuring high-quality service.
- Oversaw cleaning of dining areas, restrooms, and kitchen equipment to uphold safety and sanitation standards.
Server
"Ristorante La Nonna"
Miami, Florida
10.2015 - 11.2016
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Took food and beverage orders accurately from customers.
- Demonstrated enthusiasm and knowledge about restaurant's menu and products, aiding customers in making informed choices.
- Processed cash and card payments accurately accurately while following company procedures for handling cash payments.
Education
M.D. - Hospitality
I.P.A.S. "I.Porro"
Italy06-1991
Skills
- Staff management
- Customer relationship management
- Employee training
- Team building
- Performance improvement
- Multitasking Abilities
- Verbal communication
- Complaint resolution
- Service excellence
- Quality control
- Customer engagement
- Reservation handling
- Menu development
- Labor and food cost control
- Restaurant operations management
- Supply ordering and management
- Service quality improvement
- Customer-oriented
Languages
Italian
Native/ Bilingual
English
Professional
Spanish
Full Professional
French
Limited
Certification
Haccp
Accomplishments
2nd place Open table "Service Satisfaction" Miami 2022
Timeline
Restaurant Manager
Basilico Ristorante Italiano
06.2023 - Current
Restaurant General Manager
Gusto Ristobar
06.2022 - 06.2023
Assistant General Manager
Mosaico di Maurizio Farinelli
08.2021 - 05.2022
Server
Ristorante "Portosole"
05.2020 - 08.2021
Sales Agent
Vinifera Imports Distributor
03.2020 - 08.2021
Server
Casa D'Angelo
02.2019 - 03.2020
Shift Leader and Server
Divieto Italian-american Fusion
11.2016 - 02.2019
Server
"Ristorante La Nonna"
10.2015 - 11.2016
M.D. - Hospitality
I.P.A.S. "I.Porro"