Christian Pourlos
Greenville, SC,SC
Summary
Driven Manager with a proven track record at Carolina Fine Foods, enhancing customer satisfaction and team efficiency. Excelled in staff management and operations management, achieving significant improvements in service delivery and team agility. Skilled in strategic planning and conflict resolution, adept at fostering a culture of continuous improvement and excellent communication.
Overview
8
8
years of professional experience
Work History
Manager
Carolina Fine Foods
Travelers Rest, SC
03.2015 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility
- Made sure all food was prepped and served at correct temperatures
- Made sure all drive-thru was running at correct pace and all necessary orders were parked depending on food time
Education
Diploma - Any
Travelers Rest High School
Travelers Rest, SC12.2008
Skills
Staff Management
Business Development
Financial Management
Policies and procedures
Job inspections
Strategic planning
Operations management
Schedule optimization
Coaching and mentoring
Improvement initiatives
Verbal and written communication
Languages
Greek
Professional Working
Timeline
Manager
Carolina Fine Foods
03.2015 - 03.2023
Diploma - Any
Travelers Rest High School