Christian Pugh
Atlanta,GA
Summary
Results-driven leader in automotive operations with a focus on digital retail and customer experience. Proven success in managing high-value transactions and fostering long-term client relationships, alongside mentoring teams for enhanced productivity. Seeking to apply strategic insights and operational excellence in corporate or training roles.
Overview
16
16
years of professional experience
Work History
Sales & Internet Director
Asbury Automotive Group
01.2019 - Current
- Directed digital retail, internet sales, and lead management operations to increase conversion rates and revenue across multiple channels.
- Consistently ranked among top performers in sales volume, CSI, and digital retail performance.
- Managed high-value transactions, lease portfolios, and fleet accounts to strengthen retention and foster long-term client relationships.
- Built and maintained strong client relationships, generating repeat business and referral growth.
- Mentored and trained new sales associates, creating structured onboarding processes that enhanced team productivity.
- Collaborated with sales, finance, and service leadership to streamline processes, resulting in an improved customer experience.
Service Advisor • Parts Specialist • Detailer
Asbury Automotive Group
01.2010 - 01.2019
- Maintained high customer satisfaction scores and received multiple performance awards.
- Assisted customers with service needs, sourced parts, and coordinated vehicle deliveries to ensure timely service fulfillment.
- Streamlined communication between departments, improving operational coordination and customer service response times.
- Advanced through operational roles in service, parts, and sales support, enhancing overall departmental performance.
- Developed comprehensive dealership knowledge spanning fixed and variable operations.
Skills
- Automotive Sales
- Internet sales
- Digital retail
- Lead conversion
- CRM systems
- Dealer management systems
- Customer experience
- Growth strategy
- Team leadership
- Training and mentoring
- Negotiation skills
- Relationship management
Accomplishments
- Gold Elite COSE Winner, 01/01/24 - 12/31/25
- Platinum COSE Winner, 01/01/23
- Gold COSE Winner, 01/01/21 - 12/31/22
- Silver COSE Winner, 01/01/15 - 12/31/19
- Acura Top Performer – Client Satisfaction, 01/01/20 - 12/31/22
- Asbury Most Admired, 01/01/20 - 12/31/22
- Asbury Owners Club Winner, Multiple Years
Timeline
Sales & Internet Director
Asbury Automotive Group
01.2019 - Current
Service Advisor • Parts Specialist • Detailer
Asbury Automotive Group
01.2010 - 01.2019
Professional Interests
- Management & Leadership Roles
- Corporate Operations
- Training & Development
- Automotive Technology & Digital Retail Innovation
- Relocation for Growth Opportunities
Collaboration And Leadership Impact
- Worked directly with senior leadership including John Ellithorp and David Kim.
- Training and development under Ken Brown, enhancing coaching and leadership capabilities.
- Partnered with corporate teams on digital retail, customer experience, and operational improvement initiatives.